• Report: #942966

Complaint Review: Precision Induction Cooktop

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, September 18, 2012
  • Updated: Tue, September 18, 2012

  • Reported By: junior — Porterville California United States of America
Precision Induction Cooktop
1755 N. Butterfield Road Libertyville, Illinois United States of America

Precision Induction Cooktop hearthware False advertisement and lack of customer response Libertyville, Illinois

*UPDATE Employee: Order Assistance

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered the nuwavepic and the free bonus which included the cookware for the nuwave. I recieved two cooktops and no free cookware which is the bonus after paying double shipping and handling.
I have made several phone calls to the customer service number, 10 times to be specific and all I have been able to accomplish is leaving a message and getting no response back. I have called the 24/7 hotline for the past 4 days and it is continuesly busy. I have left several emails to their support and have recieved no response.

I called the number to which I origanally ordered the product through and spoke with the supervisor named Robin and explained my situation. I was told that there was nothing she could do for me, there was no one else I could speak with, I was treated rudely, and hung up on.

What good is this product if it can't be used because you don't have the proper cookware to use in which this product requires that certain cookware in order for it to be used. I am a paying customer and feel that I have been treated unfairly and find this company to be very unprofessional in dealing with customers and their satisfaction.

I requested my free bonus items, if not I wanted a return label with still no response.

This report was posted on Ripoff Report on 09/18/2012 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Induction-Cooktop/Libertyville-Illinois-60048/Precision-Induction-Cooktop-hearthware-False-advertisement-and-lack-of-customer-response-L-942966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Precision Induction Cooktop

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Order Assistance

AUTHOR: Hearthware Becky - (United States of America)

Hello, my name is Becky. I am the Social Media Marketing Manager for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about the difficult time youve had trying to reach our customer service department. Our representatives have been extremely busy helping customers such as yourself and, unfortunately, they simply cannot respond to every message. I can assure you that we are in the process of upgrading our phone system and hiring and training more representatives so we may better assist our valued customers.
 
If you would like an update on the status of your order, please send an email with your order information to facebook@hearthware.com. I will forward your information along to our customer service managers, who can provide an update on your backordered items, which we will pass along to you. Thank you for your patience.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory