Report: #955637

Complaint Review: Precision NuWave Induction Cooktop

Submitted: Tue, October 16, 2012
Updated: Thu, October 18, 2012

Reported By: Diane — Caruthers California United States of America

Precision NuWave Induction Cooktop

1755 Butterfield Road Libertyville, Illinois United States of America

Phone: 1-855-742-2665
Web: www.nuwavepic.com
Category: Appliances

Precision NuWave Induction Cooktop I kept telling the representative NEVERMIND and she kept pressing me to order. Libertyville, Illinois

*UPDATE Employee: S&P Clarification

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I had been watching the NuWave Cooktop infomercials for the past couple months, I thought the buy one get one free would be great (i could give one to my mom and dad for christmas and keep one). I finally made the call. WHOA, Shipping on the first cooktop was 29.95, and with all the accessories was 39.95 more, then the shipping on the FREE SET was 69.95; which is a total of 140.00 (give or take 15 cents.) I had already given the representative all my infomation including credit card but said NO WAY, I DON'T WANT TO ORDER IT; but she kept pressing me and telling me what a great deal it still was. I pray that it doesn't come anyway and I get charged 240.00 dollars. TWO HUNDRED AND FORTY DOLLARS FOR A BUY ONE GET ONE FREE ITEM THAT ONLY COST 100.00 DOLLARS. WHAT THE H**L IS THAT ALL ABOUT? WHAT A RIP OFF.

This report was posted on Ripoff Report on 10/16/2012 02:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-NuWave-Induction-Cooktop/Libertyville-Illinois-60048-1227/Precision-NuWave-Induction-Cooktop-I-kept-telling-the-representative-NEVERMIND-and-she-ke-955637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

S&P Clarification

AUTHOR: Hearthware Jeremy - (United States of America)

SUBMITTED: Thursday, October 18, 2012

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. Im sorry to hear that you are disappointed in our ordering process. I would like to clarify that, while the bonus items are indeed free, we do ask that customers pay S&P for each set. We do state in our commercial as well as on our website that there is an S&P charge for the bonus items. Our policy is to only ship these items to customers who explicitly agree to pay these S&P charges, so if you receive any items that you did not accept, feel free to send an email to facebook@hearthware.com. I will have our customer service managers look into this matter for you and pass along any relevant information I receive.