Please don't buy a watch from this company! This happened at the kiosk at the Westfield Shopping Center in El Cajon, CA 92020, but it is regarding the entire company.
If you try to return a watch 2 days after buying it, still in the box, and with the receipts and sack, and never worn (except for 10 mins. to realize that you can't read the face) they will say, "Oh, this watch has a scratch on it and I won't be able to resell it." This is what happened to me after buying a $100. Skagen.
I am 62 years old and I have never been treated so disrespectfully by a store in my life. I bought the watch on Friday, returned on Sunday and the girl said, "You have to come back on Wednesday when my manager is here." I said, "I'm going on vacation on Wednesday." She said, "Oh, I forgot, you can come back tomorrow."
So I drove back to the kiosk on Monday to return the watch. The watch hadn't been worn, I had the receipt, the box, the bag, everything. I just wanted them to credit my card. The girl took a long time looking at the watch. Then she said, "I have to make a call."
After being on the phone for about 8 minutes she came back and told me that she couldn't take the watch back because there was a "scratch on it" and it had been "resized" (the band just had a latch that had been moved in-no taking out links or shortening of the band or anything).
I tried to reason with her. She wouldn't budge. I asked her the name and number of who she was on the phone with.
She called the person back and gave me the phone to talk to him. I made my case with him. I just wanted them to take back the watch and credit my credit card. He was rude, disrespectful, accused me of arguing with him, and finally he said, "we won't take the watch back."
I asked him his name. He said: "James Thomas" I asked what his position was in the company. He said Training Manager. I asked where he is located. He said, "The Bakersfield Store." I am writing this in hopes to spare someone else the grief and stress that I am going through in order to force them to honor the return policy. I feel sorry for the young people who are being trained to "lie and rip people off" this is bad for their character and for our society.