• Report: #196456

Complaint Review: Precision Tune Auto Care

  • Submitted: Wed, June 14, 2006
  • Updated: Sun, August 27, 2006

  • Reported By:lexington South Carolina
Precision Tune Auto Care
1118 Knox Abbott Drive Cayce, South Carolina U.S.A.

Precision Tune Auto Care ripoff charging double for car parts they use to fix your car Cayce South Carolina

*Consumer Suggestion: One more thing re: parts markup..

*Consumer Comment: Markup is part of business

*Consumer Comment: This is the best topic ever

*Consumer Comment: Why Bother With Precision?

*Consumer Comment: Warranties

*Consumer Comment: I mention my business for a reason

*Consumer Comment: I'm tired of the if you don't agree with me you must work for that company.

*Author of original report: Who am I? I am a consumer that has been ripped off by businessmen like You!

*Consumer Suggestion: profits?

*Consumer Comment: That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

*Consumer Comment: That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

*Consumer Comment: That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

*Consumer Comment: That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

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Precison Tune Auto Care is charging double what you would pay for car parts that they use. I got the ignition module and the ignition coil replaced in my car today. They said they thought it was only the ignition coil but later claimed the module needed replacing too. They charged me $300.00 for the ignition module and the parts store they use say it only cost $148.00. The manager at Precision Tune said they do this so they can give a 12 month/12,000 mile warranty. Yet the parts store gives a lifetime warranty for the part. They are ripoffs and lie to their customers. They also charge a Shop Supply cost that they don't tell you about before they fix your car.

Nancy
Lexington, South Carolina
U.S.A.

This report was posted on Ripoff Report on 06/14/2006 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Tune-Auto-Care/Cayce-South-Carolina-29033/Precision-Tune-Auto-Care-ripoff-charging-double-for-car-parts-they-use-to-fix-your-car-Cay-196456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

One more thing re: parts markup..

AUTHOR: Steve - (U.S.A.)

The OP was informed of the cost BEFORE the work was done. She could have refused, and went somewhere else, or done the work herself.

We all make choices, but when some people make a bad one, they want someone else to blame for it.

No rip off here. Every shop marks up prices on parts, usually 50-70% .
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#2 Consumer Comment

Markup is part of business

AUTHOR: Tom - (U.S.A.)

Nancy, do you go to the Hospital or Doctors office & argue about what price they charge you for a Band-Aid. Markup is part of doing business. Yes you can buy the parts for less probably, but then you would have to know what you needed & how to use them. If you did, you wouldnt have needed to take your car for service in the first place.
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#3 Consumer Comment

This is the best topic ever

AUTHOR: Jennifer - (U.S.A.)

Seriously I wish I had found it like 2 months ago. I completely agree with all of the above. And to make it clear I do work at an auto shop so I guess you could say I am biased, but I don't think so.
Every place in the world marks up everything they sell it is the point.
And yes, the crappy part probably does carry a lifetime warranty..on the part. What about the labor? That is not covered by the parts house warranty. They don't care, they know your part will go out and you will come back to get a new one, and hopefully some more junk while you are there.

I am guessing if the part has a lifetime warranty it is from Kragen or some other cheapy place. So you should be glad they are marking up the part cost and taking responsibilty for it.
If I were worried about anything it would be that they buy thier parts some place like that.
(Assuming of course that you actually did know where they bought the part, and you didn't just call any parts store you thought of)

But the most important thing here is that you authorized the repairs at that cost. If you thought you could buy the parts cheaper and do it yourself you would have done that. But you took it to the shop to have it done and that is what they charge. So I am not sure where the lie comes in here...
For the supply charge I guess it depends on your state laws. In ca you can't charge them without telling the customer first, and you must actually note exactly what they are for- you can't just make up a number. But I guess some shops could anyhow.
Anyhow I just really enjoyed this posting I like to see other people agree that every thing must be marked up in order for the world to work or something like that. People always complain the shop marked up the part...well duh. But it never bothers them when they are buying food or shoes whatever.
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#4 Consumer Comment

Why Bother With Precision?

AUTHOR: Cory - (U.S.A.)

Why bother with Precision? You should have just gone down to the parts house and bought the part(s) yourself and installed them yourself. I know, you didn't know what part(s) were bad and and you didn't know how to install. When a customer comes into my shop, with their own battery, to install in a watch. They ask me how much to install their battery. I tell them the same price, it doesn't matter to me. I throw their battery away and install my own. I have no idea where they got their old, cheap, discount battery from or how long it's gonna last. I know mine is a new, top quality, fresh battery.
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#5 Consumer Comment

Warranties

AUTHOR: Brandon - (U.S.A.)

Yes, you could have gone into the parts store for less...that's fine and dandy, but then you have to find someone to install it for you. Most retail repair centers won't put on parts that the customers bring in, even it is from the same vendor. They do this because they're not going to be able to warranty the work. If the part goes bad during its warranty period alot of folks are going to want the repair facility to change it again for free. There are many customers that are going to try and find a million ways that the repair shop damaged the part while putting it on...So they avoid it all together. "We don't put on outside parts!"

Many retail repair facilities including one of the biggest (sounds like Ears) determine their own warranty for parts regardless of what the parts house warranties the part. Is it totally, fair probably not. I can say that these bigger retail centers probably don't cash in on the warranty from the parts house very often. If the 19 or 20 year old kid behind the counter has to give an estimate on replacing a part that has been replaced previously at his location but is not in warranty any longer, he's probably not going to take the time to see if the part is still covered by the parts house...Why, because he probably doesn't know any better...All he knows is that the part is out of warranty, give the customer a price for replacing it.
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#6 Consumer Comment

I mention my business for a reason

AUTHOR: Robert - (U.S.A.)

I got tired of everyone assuming I work for someone else every time.

If I posted about how you get charged NSF fees because you can't add/subtract, I must work for the bank. If I posted about how thinking you were going to pay less than $100 was idiotic at best for a four wheel brake job, I must work for that company. If I posted about left handed l*****n dolphin trainers, I must be one. There was no logic in any of those assumptions, but these people all assume anyone defending a business, must work for that business.

Nancy should learn about capitalism, economics, and busines management. There are courses she could take at the Community College at night.

Wait, the College will be trying to make a profit too. What are they thinking?

Now I'm working for the College, I guess.
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#7 Consumer Comment

I'm tired of the if you don't agree with me you must work for that company.

AUTHOR: Leticia - (U.S.A.)

I know that Robert, has his OWN practice which he makes to put into pretty much EVERY ONE of his postings. (No offense, Robert, but you do.)

The other person posting I don't know. But I do understand what they are saying.

Say you go out to a restaurant for dinner, and you order the Chicken Parmigan (Sp?) for your meal and it cost you $9.00 for it. Do you complain that you could've bought the ingrediants and made it yourself for less and since you made it yourself and tasted it throughout guarentee that it would taste good (and feed the entire family) ?

That is what happens when you go into any place of business the cost is higher than the wholesale price that they get it for (yes even at warehouse clubs).

Also the auto parts store has a lifetime guarentee only when it is installed by a professional. (As I learned through ROR)
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#8 Author of original report

Who am I? I am a consumer that has been ripped off by businessmen like You!

AUTHOR: Nancy - (U.S.A.)

I would much rather have paid $148 for the part at the Parts store than $300. at Precision Tune. And I guess it is good business to you to lie to your customers too, like I was lied to at Precision Tune.

They told me the reason the part was marked up was because they offered me a 12 month warranty....but guess what, the parts store offered a lifetime warranty on their $148. part. Sure everyone wants to make a buck, but do you comprise good morals to make it? If you do, shame on you.

My experience in life, is treat people the way you want to be treated because you definetly reap what you sow....But, excuse me, I am sure this goes right over your head because all you are concerned with is screwing folks before you get screwed.

Lying and stealing from your customers IS NOT GOOD BUSINESS. I dont care how you word it. Obviously you guys work for Precision Tune. One business that will Never get another penny of my hard earned money. Smiles, Nancy from S.C.
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#9 Consumer Suggestion

profits?

AUTHOR: Tom - (Canada)

Who are you to tell a company how much profit they can make? Making a profit is the point of being is business.

If a plumber comes to your home and charges you $100/hr to fix your plumbing is that a rip off? NO it is not. If they charge you for a new water heater but do not replace it THAT is a rip off or if they charged you for 8 hours labour when they only spend 6 hours, that is a rip off.

Just to keep my business open, it costs me more than $4K per month. Advertising, utilities, mortage costs are not free you know. An automotive repair business costs a lot more to operate.

The shops here charge a 10% shop charge on all repairs. I do not agree with it ( I do not charge my customers for clean up supplies ) so I drive an older vehicle that I can repair myself.
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#10 Consumer Comment

That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

AUTHOR: Robert - (U.S.A.)

All shops double, or triple the "cost" of the part when they resell it. Doubling the cost, gives them a 50% gross profit margin. Nearly all shops sell at "list", or MSRP. Shops go under with less than a 70% GPM.

The parts store marked it up at least 300%. Now, who's zooming who?

Do you people go and aggue about the cost of clothes, food, construction supplies, etc when you buy anything else? No...only car parts from the repair shop. You don't even argue about the price of the parts from the parts store that just tripled, or quadrupled their "cost", when they sold it to you at a "discount".

Please learn how Capitalism works. It's what gives you a paycheck. If your employer sold his/her goods/services for what he/she paid for them, you'd be unemployed.
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#11 Consumer Comment

That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

AUTHOR: Robert - (U.S.A.)

All shops double, or triple the "cost" of the part when they resell it. Doubling the cost, gives them a 50% gross profit margin. Nearly all shops sell at "list", or MSRP. Shops go under with less than a 70% GPM.

The parts store marked it up at least 300%. Now, who's zooming who?

Do you people go and aggue about the cost of clothes, food, construction supplies, etc when you buy anything else? No...only car parts from the repair shop. You don't even argue about the price of the parts from the parts store that just tripled, or quadrupled their "cost", when they sold it to you at a "discount".

Please learn how Capitalism works. It's what gives you a paycheck. If your employer sold his/her goods/services for what he/she paid for them, you'd be unemployed.
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#12 Consumer Comment

That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

AUTHOR: Robert - (U.S.A.)

All shops double, or triple the "cost" of the part when they resell it. Doubling the cost, gives them a 50% gross profit margin. Nearly all shops sell at "list", or MSRP. Shops go under with less than a 70% GPM.

The parts store marked it up at least 300%. Now, who's zooming who?

Do you people go and aggue about the cost of clothes, food, construction supplies, etc when you buy anything else? No...only car parts from the repair shop. You don't even argue about the price of the parts from the parts store that just tripled, or quadrupled their "cost", when they sold it to you at a "discount".

Please learn how Capitalism works. It's what gives you a paycheck. If your employer sold his/her goods/services for what he/she paid for them, you'd be unemployed.
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#13 Consumer Comment

That's normal, Nancy. Doubling the cost, gives them a 50% gross profit margin

AUTHOR: Robert - (U.S.A.)

All shops double, or triple the "cost" of the part when they resell it. Doubling the cost, gives them a 50% gross profit margin. Nearly all shops sell at "list", or MSRP. Shops go under with less than a 70% GPM.

The parts store marked it up at least 300%. Now, who's zooming who?

Do you people go and aggue about the cost of clothes, food, construction supplies, etc when you buy anything else? No...only car parts from the repair shop. You don't even argue about the price of the parts from the parts store that just tripled, or quadrupled their "cost", when they sold it to you at a "discount".

Please learn how Capitalism works. It's what gives you a paycheck. If your employer sold his/her goods/services for what he/she paid for them, you'd be unemployed.
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