- Report: #467096
Report - Rebuttal - Arbitrate
Complaint Review: Precision Tune Auto Care
Precision Tune Auto Care1210 Watson Blvd Warner Robins, Georgia U.S.A.
Precision Tune Auto Care Deceptive, Poor Customer Service, Scandalist from the local store to the corporate office Warner Robins Georgia
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Not done, so today 7/2/09 I called Five Star Chevrolet, spoke with the service advisor Steve, and was told that the mileage on my car has nothing to do with the sensor they are claiming was causing my car to not crank. He gave me a number to the towing company and I had the car towed to Five Star Chevrolet. When the Steve turns the key in the ignition automatically, he says that your engine locked up. He calls Rocky at Precision Tune and explains what had happen. Rocky with an attitude tells Steve that they have video showing that they put oil in the car. Duh!! You forgot to plug the oil filter the first time and after I bring my car back, you raise the car up, plug the filter, lower the car, and then put more oil in the car. I then received a call from the corporate office customer service only to get the person who does not normally handle customer complaint his name was Daryl. He took down my information and state that one of the district managers would give me a phone call. A couple of minutes later Rocky (manager from PT) calls an offers to have the repairs done on my car only if I brought the car back to their shop but would not reimburse me if I had another company do the repairs. Do they really think that I am going to let someone who cannot do a simple oil change work on the engine of my car. Oh and here is the great partthe district manager just happen to be the owner of the company that I had spoken with yesterday Doug Crestwell how bias was this. He stated the same information that Rocky the manager at the store that he owns told me right before he call. He said that I could not file a insurance claim with the company that I had to go through my insurance to file a claim. So I called my insurance company and this is where I am at now. I had to go get a rental car so I can get back and forth to work so frustrating. I have kept track of when I called the corporate office, when I spoke with Darryl the non-customer service rep at Precision Tune Corporate Office, Rocky at the local Precision Tune, and the Owner/District Manager of Precision Tune in Warner Robins, Ga, and every receipt/bill. I also have pictures of the dipstick showing that it registered no oil, pictures of the oil puddle that was underneath my car, and witnesses who are willing to go to bat for me if needed.
Warner Robins, Georgia
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This report was posted on Ripoff Report on 07/02/2009 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Tune-Auto-Care/Warner-Robins-Georgia-31093/Precision-Tune-Auto-Care-Deceptive-Poor-Customer-Service-Scandalist-from-the-local-store-467096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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