• Report: #394737

Complaint Review: Predicto Mobile

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  • Submitted: Mon, November 24, 2008
  • Updated: Mon, December 22, 2008

  • Reported By:Elgin South Carolina
Predicto Mobile
predicto.com Nationwide U.S.A.

Predicto Mobile This is RIDICULOUS! Internet

*UPDATE Employee: Customer Care

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This company is ridiculous! My boyfriend was filling out surveys online for some stupid web game to earn points. I was sitting next to him when he filled it out and i pointed out to him that there was a 9.99 charge for the service, that claimed to be free.

So we closed the window, figuring that since no information had been submitted we were safe.

WRONG! The charge went through as well as several text messages. We texted stop and called the company to explain our situation. The woman on the phone, who spoke very broken english and read her responses directly from a card, advised me that we had indeed replied to a text message to start the service. I know for a fact that we NEVER replied to any text and since the information was never submitted in the first place why were we getting texts. She advised us that there was no way she could credit our account.

The woman told me she saw that the account had been canceled, she was glad to have helped us and thanked us for calling. As she hung up on me I told her she hadn't helped me at all.

Thus ends my wonderful experience with predicto... Word to the wise be careful what you fill out (or don't fill out) on the internet.

Jdharper
Elgin, South Carolina
U.S.A.

This report was posted on Ripoff Report on 11/24/2008 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Predicto-Mobile/nationwide/Predicto-Mobile-This-is-RIDICULOUS-Internet-394737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Care

AUTHOR: Customer Care - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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