- Report: #755147
Report - Rebuttal - Arbitrate
Complaint Review: Predicto
Predicto Dishonest rebutal Internet
The response by Predicto #1 employee sounds nice, but it is totally untruthful about the double opt-in policy. That whole paragraph below never happened to me and neither did it happen to the other posts I've read.
This part is pure BULL:
"Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account."
I was ripped off for a total of $79.92. Checking my bill this month to see if Predicto had charged me again after texting "STOP" last month, I found that they had NOT charged me, BUT, I had three charges of $9.99 from other companies that I DID NOT SIGN UP FOR.
Now for a solution: I called AT&T, my provider and asked what could be done to stop this.
I have to say I was overwhelmed with the professionalism and satisfaction I received from "Johan" at AT&T.
He suggested I have them(AT&T) put a "purchase block" on my phone(s) so that I have to enter a PIN# to make any future purchases. This would not affect my iTunes purchases, just ones like I am complaining about.
Then he went back and removed all the unauthorized charges for me. I could have done it by calling the companies myself, but thankfully didn't have to. I didn't expect this kind of assistance from AT&T, and truly appreciate it.
I hope that anyone else having this problem can resolve it as easily as it was for me.
This report was posted on Ripoff Report on 07/19/2011 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Predicto/internet/Predicto-Dishonest-rebutal-Internet-755147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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