- Report: #736731
Complaint Review: Predicto
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| Predicto
Internet United States of America |
|
Predicto predicto.com un-authorized phone charges Internet
*Consumer Comment: Predicto BS
*Consumer Comment: Verizon Wireless Premium Messaging Alert
*UPDATE Employee: Response to your complaint.
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Predicto is still ripping-off consumers the same as reported in earlier posts:
While trying to sign up for information from ITT Institutes,
Predicto got my info and started texting my phone with an invitation to play their Game.
I ignored it until it became annoying, then texted them to please remove me from their list.
They kept texting. I noticed that they had a web site. Went there and in the FAQs list I found I had to text "STOP" to them and they claimed they would stop. I looked at my phone bill and buried in page 5 of 8 I found under "subscriptions" a $9.99 charge from Predicto. Doesn't "subscription" mean I signed up for something? Never did sign up for them or their game. I looked back and they had been charging me since Oct of 2010.
There must be some agency or way to get them to pay for what they are doing. By the looks of these other posts they've been getting away with it for at least two years.
While trying to sign up for information from ITT Institutes,
Predicto got my info and started texting my phone with an invitation to play their Game.
I ignored it until it became annoying, then texted them to please remove me from their list.
They kept texting. I noticed that they had a web site. Went there and in the FAQs list I found I had to text "STOP" to them and they claimed they would stop. I looked at my phone bill and buried in page 5 of 8 I found under "subscriptions" a $9.99 charge from Predicto. Doesn't "subscription" mean I signed up for something? Never did sign up for them or their game. I looked back and they had been charging me since Oct of 2010.
There must be some agency or way to get them to pay for what they are doing. By the looks of these other posts they've been getting away with it for at least two years.
This report was posted on Ripoff Report on 06/04/2011 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Predicto/internet/Predicto-predictocom-un-authorized-phone-charges-Internet-736731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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How is it that you can charge for a text message that I deleted thinking it was junk and then see on my bill that I actually get charged for this nonsense.
My prediction:
Predicto will be bankrupt soon for unsolicited billing due to the fact that you have a class action lawsuit on your hands.
Get some business morals.
My prediction:
Predicto will be bankrupt soon for unsolicited billing due to the fact that you have a class action lawsuit on your hands.
Get some business morals.
Respond to this report!
What's this? #2 Consumer Comment
Verizon Wireless Premium Messaging Alert
AUTHOR: Cthoemke - (United States of America)
SUBMITTED: Saturday, July 16, 2011
After recently scrutinizing my Verizon wireless bill, I too found a $9.99 charge for premium messaging on my bill, charged every month. When I inquired, Verizon said it was "Predicto with the number 654654." I recognized this as the text I have been receiving every month and deleting for as long as I can remember having the phone (about 18 months). I was never sure what predicto was, but figured it was spam and deleting it would be sufficient. I was wrong, and have paid over $180 for a service I never used nor wanted in the first place.
The Predicto employee that wrote the last rebuttal is not being completely truthful. There is no "double opt-in" that prevents inadvertant sign-ups, unless this is a new practice. The steps in which they describe for sign-up never happened for me. The only means of preventing this is to contact your wireless carrier and BLOCK premium messaging.
I cannot verify that texting "STOP" to 654654 works because I only recently did this while also blocking the service at Verizon. Though It is odd that Predicto has had so many similar complaints from consumers for so long. And also odd that Verizon has not done more to stop such a scam. Scrutinize your statements more frequently is my biggest advice.
The Predicto employee that wrote the last rebuttal is not being completely truthful. There is no "double opt-in" that prevents inadvertant sign-ups, unless this is a new practice. The steps in which they describe for sign-up never happened for me. The only means of preventing this is to contact your wireless carrier and BLOCK premium messaging.
I cannot verify that texting "STOP" to 654654 works because I only recently did this while also blocking the service at Verizon. Though It is odd that Predicto has had so many similar complaints from consumers for so long. And also odd that Verizon has not done more to stop such a scam. Scrutinize your statements more frequently is my biggest advice.
Respond to this report!
What's this? #3 UPDATE Employee
Response to your complaint.
AUTHOR: Predicto Customer Service - (United States of America)
SUBMITTED: Monday, June 20, 2011
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word HELP to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile
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