- Report: #854058
Report - Rebuttal - Arbitrate
Complaint Review: Preferred Guest Resort
Preferred Guest Resort501 N. Wymore Road, Winter Park, Florida 32789 Internet United States of America
Preferred Guest Resort Great Vacations Now, Florida Beach Destinations Unprofessional, Unorganized, ZERO Customer Service, SCAM!!!! Internet
My deal of $60/night in a hotel for 5 nights became $75/night when they added a $15/night reservation fee. They had also managed to include a mandatory 90 minute timeshare presentation for me to go or else I would not receive the deal. It was horrible trying to communicate with these people. They sent very vague emails that has long and complicated instructions on when and how to get a hold of them and what to do once I get to Florida.
A couple of days before I left for my trip, I wanted to make sure the hotel that we were going to stay in has all our information and everything was ready and booked. Sure enough, they don't have our names and our confirmation number didn't even come up. I contacted the customer service and encountered the most obnoxious and unprofessional customer representative. It was obvious this woman hated her job and had no business being in customer care. She had no helpful information to give me and did not even know what hotel I'm staying in. She kept giving me a number that I will have to contact the next day and was trying her best to get me off the phone.
I have never experienced such a bad and horrible service and immediately cancelled my reservations with them. This was only a couple of days before our trip and I was beside myself. Fortunately, we still found decent and great deals that was even better than what this scam was offering. I was also very fortunate that Living Social refunded me after looking over my case. Our trip to Florida was amazing and memorable without having to worry about attenting a dreaded timeshare presentation. Please do not get involve with these people, this company is a complete JOKE and their business is to SCAM!
This report was posted on Ripoff Report on 03/14/2012 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Preferred-Guest-Resort/internet/Preferred-Guest-Resort-Great-Vacations-Now-Florida-Beach-Destinations-Unprofessional-Uno-854058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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