- Report: #1035083
Report - Rebuttal - Arbitrate
Complaint Review: Preferred Law PLLC
Preferred Law PLLC8180 S 700 E#100 Sandy, Utah United States of America
Preferred Law PLLC Phillip Hanley A huge Scam Sandy, Utah
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While asking them for updates it became apparent that our case was being pushed around from person to person where they would start over. We were constantly informed that someone else had our case and that we had to contact someone new.
When asking what was being done with our file my questions were avoided and we never received any answers even after asking the same questions multiple times.
We were informed that the process could take up to six months and it is now March 2013 and there are still no answers. Wells Fargo also sent us letters letting us know that they tried to contact the firm and that they would not contact them back. We also got a letter from Wells Fargo saying that they couldnt approve or do anything for us due to lack of communication and not hearing from us when the firm was suppose to be communicating with them on our behalf. On multiple occasions the person that supposedly was handling our case would request information that I gave them immediately only to find out that they told Wells Fargo incorrect information which I then had to correct myself.
In November 16, 2011 I wrote an email to the firm asking when we might know what was going on and got the response that the bank had our file and that we should have an answer by next week. Months later I was still waiting for a response. The only information I kept getting was that it was in the bank and not to respond to that email. Finally after paying them $5084 they were still asking for more money and still had no information they could tell me. I finally asked for a refund based on claims of gross negligence and intentional misconduct on their behalf. These claims follow what it written in our signed contract. Upon asking for a response on the refund I was told I had to fill out and audit form and send it along with copies of my bank statements which I did on October 18, 2012. I then informed them that the papers had been sent and
asked what happens now? I was told someone from the refund department would contact me and it could take up to thirty days. I also requested a contact for someone in that department and never got one. No one from the refund department ever contacted me either. After eight plus emails asking what was going on with the refund I was told that once again someone else had our case and to contact them. When they were contacted they were not able to confirm or deny they had our file or what was being done with it. I asked numerous times for a response to questions I had only to be told to call them. I informed them I wanted
things in writing so I would communicate via email, but they refuse to give me any responses at all. They are very unprofessional and I believe the whole thing to be a big scam. After $5084 and no work done by them and lack of communication I believe we are owed a refund.
This report was posted on Ripoff Report on 03/15/2013 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Preferred-Law-PLLC/Sandy-Utah-84070/Preferred-Law-PLLC-Phillip-Hanley-A-huge-Scam-Sandy-Utah-1035083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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