- Report: #192249
Report - Rebuttal - Arbitrate
Complaint Review: Preferred Photo
Preferred Photo321 E. 89th Street Brooklyn, New York U.S.A.
Preferred Photo cheats people by giving wrong informations on their website Brooklyn New York
*Consumer Comment: not on a refurb...
*Consumer Comment: Did you deduct the rebate amount from the charge
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The amount that was charged to my account was $845.00 for the non-refurbished product. The product they have sent to me was refurbished, and the refurbished price that is on their website is $647.00.
Therefore, to resolve the problem, I asked them a refund of the difference in the amount of $198.00 and I sent them the copies of their web pages, and a copy of the check out page and copy of their confirmation e-mail. None of the records show the product is refurbished.
The customer service reps were very aggressive and they told me that I'm wrong and rejected to pay the difference, they tried to sell me extended warranty.
They told me that if I don't want to accept extended warranty they can pay me $50 or I can return the product with paying extra $150.
I didn't accept any of them of course. Instead, I wrote a complaint letter to them and I will make my complaint to anywhere necessary. I wish I couldn't spend so much time and afford to solve a problem like this. I will never do business with them and I suggest everyone to do the same thing.
This report was posted on Ripoff Report on 05/18/2006 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Preferred-Photo/Brooklyn-New-York-11236/Preferred-Photo-cheats-people-by-giving-wrong-informations-on-their-website-Brooklyn-New-Y-192249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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