• Report: #859972

Complaint Review: Preferred long distance

  • Submitted: Tue, March 27, 2012
  • Updated: Tue, March 27, 2012

  • Reported By: Pattyes closet — Montrose California United States of America
Preferred long distance
16830 Ventura blvd suite 350 Encino, ca 91436 Internet United States of America

Preferred long distance Offered me long distance only and went ahead and took over my entire phone line at 256.00 for two months when I was only paying 50.00 a month.Beware! It's a scam! Internet

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I currently had AT&T. Someone called me from preferred long distance. They asked me if I wanted to save on my long distance. Which was a dumb thing to do, as I don't make don't make many long distance phone calls. I agreed thinking I would save money on my phone service. Then he proceeded to the recorded authorization. I was not aware that they were going to take over my whole phone line. It did not say in the recording they would do that. So I said yes. the person I spoke to said that my preferred long distance bill would be included in my AT&T bill and that they worked together. So I didn't worry I said I agreed. so time went by and I received a bill. I wasn't worried I figured it was in agreement. So I waited a few days and then opened it. To my astonishment when I opened it I saw that the bill was $256.00. So at that moment I called her friend long distance and tell him told them I was not interested in doing business with them anymore and I must discontinue their services. The person on the phone line said okay that's fine. by not knowing that I must call AT&T to ask them to take my services back, I did not pay the $256 as angry as I was thinking I've been ripped off. I called the company and argued with them about the charges. I got nowhere. The lady over the phone was very rude.
A week went by. And then I showed up at my business and tried to run a credit card and when I did. I realize I didn't have a phone line. So I proceeded to call preferred long distance. When I spoke to them over the phone they were very rude again. They said that if I didn't pay the $256 I would not get my phone line back. Endwall this is happening I'm on my fourth treatment of chemotherapy. Feeling sick to my stomach and having horrible anxiety. I proceeded to pay the money they were asking for so I could get my line back. The lady over the phone was quite angry at me after arguing with her about my bill which I didn't feel I should pay because it was way too much for two months of phone service. When I asked her when I would get my phone service back. She said it would take about three days. Which it didn't it took about three hours. that was a relief is I was missing business because I couldn't run my credit cards.
As soon as I got my line back I called AT&T and ask them to take my Leinbach they also said it would take about three days which it didn't it only took about a day.
and now preferred long-distance continues to bill me now they want another $30. What a scam!

This report was posted on Ripoff Report on 03/27/2012 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Preferred-long-distance/internet/Preferred-long-distance-Offered-me-long-distance-only-and-went-ahead-and-took-over-my-ent-859972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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