- Report: #553571
Report - Rebuttal - Arbitrate
Complaint Review: Prelicensetraining.com
Prelicensetraining.com1322 E. Shaw Ave. Suite# 260 Internet United States of America
Prelicensetraining.com No accountability/Blaming their customers for their mistakes, Internet
*Consumer Comment: My Experience
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I currently have a personal lines license and need to upgrade to a property & casualty license (P&C). I need to take the commercial health and disability test and take 20 hours of continuing education for this test.
I came across prelicensetraining.com and thought I'd give them a call to see if they offered this specific class. The person I spoke with said they did and that I should enroll in their California Limited Lines Automobile course. After completing some hours of the course, I sensed the material was not applicable with my test so I called them and they told me I should have been taking the California Accident and Health course, so they reset my class. 5 hours lost but not a big deal.
I completed the 20 hours Accident and Health course, study the material for a couple of weeks and go take the test. Well guess what, the California dept of insurance said I took the wrong course and I wasn't able to take the test!
I called prelicensetraining.com requesting a credit and they immediately tried to say no one ever told me what courses to take and that my conversations were logged in their system. No accountability on their end whatsoever. Their supervisors don't callback and instead send out a generic e-mail. They can't admit that not one by TWO of their employees misinformed me.
So here I am---$300.00 down the drain and 25 hours of a course I should have never taken. I started taking the CORRECT class through AD Banker and their staff knows what they're talking about.
DO NOT DO BUSINESS WITH PRELICENSETRAINING.COM. Go with AD Banker or Mike Russ instead. prelicensetraining.com is a sham!
I am forwarding this link to the Southern California Insurance Professionals Network and the California DOI.
This report was posted on Ripoff Report on 01/13/2010 12:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prelicensetrainingcom/internet/Prelicensetrainingcom-No-accountabilityBlaming-their-customers-for-their-mistakes-Inter-553571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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