• Report: #1129642

Complaint Review: Premier African Mango

  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: donna m — citrus heights California
Premier African Mango
3843 s bristol st #278 santa ana, California USA

Premier African Mango charge fees on my credit card when i was given a two week extension to respond santa ana California

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Order a two week trial on this product and didn't receive order for over a week later.  called when i received the order to cancel due to illness but the lady that answered said they would give a two week extension go til end of Feb to allow time to try the product.  called a week later to cancel the order before the deadline.  was given a confirmation number which i can't find at this time for the cancellation.  Noticed on the credit charges that they have gone ahead and charged for the full order.  Call 3/10/14 and first talked with a Adam and he said there was nothing they could do, refused to let me talk with a supervisor or anyone with authority and after advising I would hang up until I could speak to someone, he finally hung up and told me to call back.  I call again and spoke with an Elliott a few minutes later, went over the whole story a second time and advised I don't know why things weren't logged and the issue I just had with Adam.  He also said there was no supervisor to talk with and put me on hold, came back and said that his supervisor advised to refund 50% of the money.  I told him that I don't agree with the amount but want that amount applied back and that I would be in contact with my bank.  I was charged $77.86 for the order.  I feel this order wasn't authorized and should not be responsible for any fee as I made the calls and made my part of the agreement good even though for some reason they don't have it logged.  I can't explain why there reps don't note all conversations especially when you are talking money and consumers rights.  How can a company be allowed to start a trial  period before a product is received.  Somethings not right on this being allowed.  Trial is when you physically have a product to be able to try and advised for the duration of the time advertised.  I have not ordered from this company before and will not in the future.

This report was posted on Ripoff Report on 03/10/2014 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-African-Mango-/santa-ana-California-92704/Premier-African-Mango-charge-fees-on-my-credit-card-when-i-was-given-a-two-week-extensio-1129642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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