- Report: #1126431
Report - Rebuttal - Arbitrate
Complaint Review: Premier Cancun Vacstions
Premier Cancun VacstionsAv Tulum #200 Local 101, Sm.4, Suite 218, Cancun Q Florida, Select State/Province USA
Premier Cancun Vacstions Cancun Travel Unlimited- Florida; Registration No.: ST37149 Premier Cancun Vacations Cancun Mexico
*Consumer Comment: Reply
*UPDATE Employee ..inside information: Recent Stay with us
*Author of original report: Cancun Premier Vacation - Ocean Spa Resort
*Consumer Comment: Timeshare Promotions
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This company is a total rip off! I received a phone call one evening shortly after my husband died. I was initially offered a 7 day 6: night trip to Cancun for $789. I was told trip was for 2 adults and 2 children. I asked if I could bring my 3 adult daughters instead. I was told yes and I purchase the trip with a credit card that night. Dumbest thing I ever did! It's been one nightmare and one lie after another. Now I am NOT even eligible to travel as I am a retired and disabled person and according to their own rule I don't qualify. They sold me the trip!! How can I not qualify? They called me I didn't call them. Now they tell me they will not allow my daughters to travel without there husbands. The man who sold me this package knew that I had three grown adult, married daughters who would travel without their husbands. Now they're telling me they must travel with their husbands. Lie, lie, lie. I was told in the initial phone call that this trip was all inclusive now I find that it is not and it'll cost me another $800 to $1250. Each time I call the all-inclusive rate goes up. About a year ago I got a phone call from this company telling me I need to specify the names of the people who would be traveling with me. At that time I knew only one daughter could come and I wasn't sure about anyone else. So I gave them the names of my daughter and her husband in the hopes that they would both travel with me. About 3 months prior I called and told them that my daughter's husband would not be able to travel with her. I was told at that time there would be no problem. I also told them that I would be bringing a gentleman friend with me. About a month ago I got an email stating that my daughter, her husband and myself needed to sign a form and send it back indicating my flight information. I did so stating AGAIN that only one daughter would be coming and her husband would not be coming .I told them instead I would be bringing a gentleman friend. I said that was no problem. Now we're down to the final days before this trip and they are telling me I am not eligible for their trip but they will make an exception. What they have offered me is one room for 3 people and I will have to pay an additional $400 to have that third person in my room plus the all-inclusive amount if we wish to have food and drink. They refuse to refund any part of this trip. Buyer Beware. This company will take you at every turn!!
This report was posted on Ripoff Report on 02/25/2014 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Cancun-Vacstions/Florida-Select-StateProvince/Premier-Cancun-Vacstions-Cancun-Travel-Unlimited-Florida-Registration-No-ST37149-Prem-1126431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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