Premier Care in Bathing Premier Bathrooms deceptive sales and installation S. Daytona, Florida

I am a direct hire employee installer for Premier Care in Bathing. Let me start first by saying of the 100 plus installations I have completed for this company I have had only one dissatisfied customer. For which my regional manager and the sales department went above and beyond to rectify the situation ultimately resulting in the customer feeling completely happy with the product and installation. 

Next, I'd like to point out that in all my time with the company I have never had a single issue with getting paid. They have always paid me very well and routinely. Like clockwork. I personally am very customer service oriented and am proud of the company i represent. I strive to provide the highest quality installation for each and every customer. 

Never once, I repeat, never once have I been asked to demonstrate the filling, draining, and operation of the tub with just cold water. What you don't realize is without the displacement of a human body the Haven tub model hold 45 to 50 gallons of water. The ONLY reason why a tub would run out of hot water halfway full is because of an insufficient hot water heater. I have seen many a house with a 40 gallon electric hot water heater. This is insufficient. The salesmen I've known where required to investigate the size of the water heater in a potential clients home and if they found it to be insufficient address the issue by recommending and offering the installation of a sufficient one.

Also salesmen assess the size of a customer during the initial interview to assure and recommend  an appropriate tub model. And the first thing I do as an installer upon arriving at the customers house is meet and greet, then immediately unpackage the tub, inspect it for damage, incorrect or missing parts because sometimes things go awry during shipping. I then ask the customer to have a seat in their tub to ensure a comfortable fit and that they are happy with the product before I start any work. That way if an issue arises it can be promptly addressed. And I mean PROMPTLY. I have never had a problem getting a different tub model overnighted to any location.

Finally, the warranties are very good. One year for parts and labor provided by the installer(e.g. wallboard, trim, tile floor, caulking, etc.), Ten years for the tub shell, frame and motor(This is the actual product, the fiberglass and acryllic shell, hydrovescent jets, tub legs and frame and the motor that runs them), and a LIFETIME warranty on the door seal. And I've done many service calls as well, Premier has a very prompt and thorough service department. They take very good care of their customers.
In conclusion as an employee of this company I am extremely happy with my pay and the way I am treated, as a valuable member of a team. I have never been asked to perform any unsavory tasks, and always provided the customer with the highest quality materials, product, an installation. In my time with the company I have seen nothing but immensely happy clients.

Premier Care has to be one of the worst employers in town. They treat their call center employees worse than I can imagine in those of Chinese sweatshop worker conditions. They promise to pay them $25 per sale that is signed with a customer, but rarely actually pay their employees this bonus to supplement their poverty-level wages. If asked about their missing bonuses the managers will usually just tell them to go away, or stop complaining and be grateful they have a job. The lies don't stop there either. Fraud and Deception are "Ethical Standards" with Premier Care and its Texas based parent company Aga Commercial Products, Inc.

Most sales people try to put aside the horrible working conditions and complete lack of ethics at the management side of the house, but sometimes working in such a sinister business takes its toll and people have to move on. This place is so horrible to work for, I will not even put in on future resume's just because its like saying you worked in Hell selling hot coals for the Devil himself. I feel sorry for people that have bought their products only to realize they were promised a quality product, but instead were sold a flimsy, piece of garbage that are a total ripoff.

Their CEO Iain Whyte is reportedly a Reverend somewhere. He must be a Reverend from the Church of Satan, because no man of God would ever allow the kind of management seen by many here in South Daytona Florida. There Information Technology team (South Daytona location) are total idiots, so if you ever get onto one of their call lists they will be calling you forever. The call center workers have complained about the system in the past, but that usually just gets them terminated for not wanting to "Play ball". Avoid this corporation at all costs. You would be better off standing outside and taking a bath with a garden hose.