• Report: #368568

Complaint Review: Premier Family Services - fathers Choice

  • Submitted: Sun, August 31, 2008
  • Updated: Mon, September 01, 2008

  • Reported By:menifee California
Premier Family Services - fathers Choice
93 Castlilian Dr. 2nd Floor Goleta, California U.S.A.

Premier Family Services - fathers Choice these people are the lowest. they took my 700.00 and i got nothing. all i wanted these l osers to do was write a cohesive letter to the courts to stop the harrasment from the state. ie., unable to get a pass port, Goleta California

*UPDATE Employee: Company response to Tom of Menifee

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i contacted PFs in oct of '07. in '98 i received a bill for back child support. i was told he was adopted in 1985. however the adoption never went through, long story short began paying monthly payments every mo. for 9 yrs ,never once late. my problem was ,i was subject to numerous threats from the state that my wages be attached ,that my home would be liened, and that i would not be given a pass port. all i wanted from premier was a letter to the courts to stop harrassing me. i called them up they showed me a video 1 time . what a load of crap. how they dedicated to making things right and how they were just like me, and how they would fight for a fathers rights. af ter seeing the video i was very hopeful. i gave them $700.00 and i thought we were on the right track. Alexandria called me and took a detailed report. she was encouraging. then she said i needed to contact the courts to get all this info. i felt this was their job, but did it anyway. acoule of weeks later i hadnt heard from them, so i call and it was as if they had never heard of me. they kept transfering me and hanging up on me or saying they would call right back and never did. when i did get ahold of edward/eddie i was told my case was non negotiable. i already knew that. they had no idea what i had originally hired them to do. then one day i was looking at my credit card statement and they had hit my card for 45.00 i called them and told them that they were not authorized to hit my card they said they had stated in their video that this was a monthly servicei never heard that nor could i check it out because the video played one time thru a link. any way after many calls they stopped hitting my card . total charge 135.00 by now it was feb.08 i had gotten nothing from these people exceptlies and many empty promises. these are extremly low people that prey upon people with their back against the wall

Tom
menifee, California
U.S.A.

This report was posted on Ripoff Report on 08/31/2008 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Family-Services-fathers-Choice/Goleta-California-92584/Premier-Family-Services-fathers-Choice-these-people-are-the-lowest-they-took-my-70000-368568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Company response to Tom of Menifee

AUTHOR: Customer Service - Father's Choice - (U.S.A.)

Hi Tom,

Thanks for your feedback. We value all input on our service as this helps us to improve at what we do. The story you told outlines exactly the importance of getting the facts straight from the outset. And we apologize for not getting your facts straight at the outset of working with you. We also apologize for the poor communication between our staff and yourself. Since we are a satisfaction guaranteed company, we invite you to send a full report of your experience along with your member number to customerservice@fatherschoice.org. Be sure to put "Tom - Rip Off Report" in the subject line of your email. Upon receipt of your email, we will review your specific file.

Fathers Choice has helped over 5000 parents win their family law cases by preparing legal documents and coaching them prior to their court dates. Please let us know in your email whether or not it was explained to you that this is what we do for our members. Also, please let us know the names of the people you worked with at our company.

Once again, thank you Tom for your honest feedback.

Sincerely,

Customer Service Team
Fathers Choice
customerservice@fatherschoice.org
www.fatherschoice.org
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