residential
  • Report: #372732

Complaint Review: Premier Family Services - fatherschoice.org

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  • Submitted: Sat, September 13, 2008
  • Updated: Fri, September 19, 2008

  • Reported By:Horn Lake Mississippi
Premier Family Services - fatherschoice.org
93 Castillian Drive Goleta, California U.S.A.

Premier Family Services - fatherschoice.org does not exist to get your refund!!! Goleta California

*UPDATE Employee: Resolution for Christopher by Fathers Choice

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The Premier Family Services aka(Father's Advocate Group) told us that they could help my son get custody of his 2 daughters. We had to pay them a $95 non-refundable processing fee to get the paperwork started so that he would have papers to take to court.

My now ex-husband let us charge the money on his credit card. Premier Family Services kept calling Christopher and telling him that he never faxed the papers back over that they needed. Well, Christopher had a fax receipt showing that the papers went through. So, then they charged the credit card $845 non-refundable and sent my son a piece of paper to take to court. The judge just laughed in his face and said "where is your lawyer?" So, he ruled in favor of the mother.

So, Premier Family Services has not done anything for him. They tell you to watch this video that shows just what big things they are going to do for you, when all they do is take your money. Also, they have been taking out $45 each month, since February until August when my husband had the credit card closed. I have since paid off the credit card and we want a full refund, because this ridiculous company has not done anything for us at all.

Christopher ****
Horn Lake, Mississippi
U.S.A.

This report was posted on Ripoff Report on 09/13/2008 11:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Family-Services-fatherschoiceorg/Goleta-California-93117/Premier-Family-Services-fatherschoiceorg-does-not-exist-to-get-your-refund-Goleta-Ca-372732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution for Christopher by Fathers Choice

AUTHOR: Customer Service - Father's Choice - (U.S.A.)

Hi Christopher,

We apologize for the lack of communication between our staff and yourself. We have been going through a growth spurt and have been dealing with a large volume of calls. In order to bring resolution to your case please contact us at customerservice@fatherschoice.org with your full name, membership number and the details of your complaint as written here. We will then be able to route your request through the proper channel for resolution.

Thank you for patience in this matter.

Sincerely,

Customer Service Department
Fathers Choice
customerservice@fatherschoice.org
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