- Report: #1084102
Report - Rebuttal - Arbitrate
Complaint Review: Premier Pools of Allen Texas
Premier Pools of Allen Texas1333 W. McDermott Dr Allen, Texas USA
Premier Pools of Allen Texas , Shan Pools Premier Pools vs Premier Pools Allen Texas
*Consumer Comment: My personal experience with Premier Pools & Spas in Allen
*Consumer Comment: I am another customer with similar experience..
*UPDATE Employee: False Report, non of our homeowners have had these issues
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All my friends had used Premier Pools of Lewisville Texas. I had reseached pools for about two years. I saw work by several different reputable companies. All of which were worth doing business with but when it came to being a cut above the rest Premier Pools of Lewisville outshined them all so I call them for a quote. At least I thought I had called them.
You see, Premier Pools of Lewisville has been building wonderful swimming pools in North Texas for 30 years but thats not who I ended up with of the phone. I got a couple of knuckleheads from Allen, Texas who also called themselves Premier Pools. They have been in business for about a year.
It seems there is this guy in San Diego who preys on smaller independent Mom and Pop builders struggling in the industry. He (Paul Porter) offers them an opportunity to use his name. The name PREMIER POOLS. For a small fee on each pool they build they are entitled to say they are the NATIONS LAREGEST POOL BUILDER. They are granted the phrase "IN BUSINESS FOR 25 YEARS". Since each individual Premier Pool builder is his own company, the San Diego Office distances thenselves from it's licensees. They do demand any quality standards of uniformity. No certain building techniques. They ask nothing of the builders who participate. Only that they pay the fee each time they build a pool.
I questioned the person who I spoke with on the phone nd they seemed to take on the identity of PREMIER POOLS in Lewisvile. I asked them if this was the Lewisville office and they said it was all the same. When they came out I had mentioned they had built my neighbors pools which they had not I later found out yet they readily admitted the experience they had building it and proudly took credit for the referral.
I do not understand how the Better Business Bureau lets them say they have been in business for 25 years when that is a blatant lie. They deceived me. Built a pool for me that is falling apart. They superintendant Mike knew absolutely NOTHING about building pools. They used a 250,000BTU PROPANE heater on my pool when the contract called for a 400,000BTU natural gas heater. They tried to tell me it was simply mis-labled. They put some sort of man made cast product on my pool and called it travertene for they charged me a fortune for. My deck is cracked because they failed to use a cushion sand underneath it. They refused to help fix it. The plumbing has seperated from the pool and caused a serious washout which caused the pool to crack. They accussed my kids of playing with the plumbing during construction and this is the reason it failed. Again, no help.
Only after I dropped by Premier Pools of Lewisville to find out why so many of their pools turned out so beautiful and they had so many wonderful things said about them, why it was I got their lemon pool, did I discover the two different companies. Folks, BEWARE, there is a wonderful pool builder in Lewisville Texas called Premier Pools but there is also a couple of knuckleheads named Mike and Shan who call themselves Premier Pools and they are in Allen Texas.
This report was posted on Ripoff Report on 09/12/2013 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Pools-of-Allen-Texas/Allen-Texas-75013/Premier-Pools-of-Allen-Texas-Shan-Pools-Premier-Pools-vs-Premier-Pools-Allen-Texas-1084102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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