• Report: #720405

Complaint Review: Premier Pools of Central Florida

  • Submitted: Thu, April 21, 2011
  • Updated: Wed, June 15, 2011

  • Reported By: michelle — Kissimmee Florida United States of America
Premier Pools of Central Florida
4572 N Palmetto Ave Winter Park, Florida United States of America

Premier Pools of Central Florida Renovated my pool and it is leaking and they will not return calls or fix Winter Park, Florida

*General Comment: Address the issue

*REBUTTAL Owner of company: Lessons learned

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We hired them to renovate our inground pool.  First, this company gave us a written quote which they were included ripping out the old fiberglass lining of the pool and replacing with new finish.  We gave them a deposit the same day.  It took them 2 weeks to come out and start the project. 

During the first day of the renovation after a few hours of work,  they said that they were not going to rip out the out fiberglass lining that is was too big of a job (they misquoted how much labor involved) and that they were going to just apply a double bond coat to seal the fiberglass in, and put the new finish on top.  They assured us it would last the 10 year warranty. 

After numerous phone calls to them, we told them this was not acceptable because we paid to have the fiberglass removed.  After several weeks of arguing and us threatening them that we wanted our money back they agreed to take $500 off the renovation.  So finally they came and finished the pool. 

A few days after they finished the pool we noticed that the water level keeps dropping dramatically.  We immediately started calling them and got the answering machines and no one will return our calls.  For three weeks we have been leaving messages to get this problem corrected and no one will return our calls.  I have to add water to the pool every couple of days or else it drains below the jets. 

DO NOT USE THIS COMPANY.  They do not take care of the customer.

This report was posted on Ripoff Report on 04/21/2011 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Pools-of-Central-Florida/Winter-Park-Florida-32792/Premier-Pools-of-Central-Florida-Renovated-my-pool-and-it-is-leaking-and-they-will-not-re-720405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Address the issue

AUTHOR: voiceofreason - (United States of America)

Unless you devote some additional time to address the customer's issue here, a lot of folks are gonna figure you just bought your BBB and Angie ratings. Right or wrong, the consumer mentions some plausible sounding issues and you would do well to at least explain your side.
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#2 REBUTTAL Owner of company

Lessons learned

AUTHOR: Dan - (United States of America)

Our reputation at Premier Pools of Central Florida, Inc. speaks for itself, A+ with the BBB, A+ with Angie's list and thousands of satisfied customers.    

Please visit premierpoolsofcentralfl.com for an insightful look into pool construction and pool renovation projects as well as hundreds of positive testimonials for the work we have done throughout the state of Florida over the last two decades.

As the old saying goes..."Don't believe everything you read"  All we ask is that you let our body of work and our reputation form the opinion you would have of us here at Premier Pools of Central Fl, Inc.
If you do your research and  true due diligence you will find that Premier Pools of Central Fl, Inc does in fact take very good care of their customers. always have and always will.

Daniel Theune
CEO
Premier Pools of Central Fl, Inc.

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