• Report: #946344

Complaint Review: Premier Select Rewards

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  • Submitted: Tue, September 25, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: Betsy — Indian Trail North Carolina United States of America
Premier Select Rewards
PO Box 3479 Internet United States of America

Premier Select Rewards perfect-select-rewards, Infinity Incentive Group, Inc., Bonus Choices - SML Marketing, Premier Golf Rewards, Another Customer Ripped Off! Internet

*UPDATE Employee: Resolution achieved with Betsy

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Add me to the list of duped customers.  I went and listened to a presentation, and received 2 different Premier Select Reward coupons, one for round trip air fare for 2 anywhere within the US, and the other was good for a 7day/7 night vacation anywhere within the continental US. Not to mention the bonuses that came with them.

We mailed in our registration forms before the 30 days expired, and waited.  And waited, and waited some more.  Finally, today, September 25, 2012, I contacted the company to follow up on the forms that I should have received by now.  I was told that they didn't receive them within the 39 day timeline, which I disagree.

Personally, after reading all the complaints on ripoffreport.com, and adding in my own, it appears to me that not only is the company doing everything possible not to honor the certificates, but they must not have a mailing budget, and prey on the customers to cover that expense for them.  Since every customer is required to submit a self addressed envelope with 2 stamps attached, they must be removing those unused stamps to use for their mailing purposes.

When I asked the customer service representative why I was not notified that the certificates were allegedly outdated, I received the response "because we are an inbound call center only".  What does that have to do with mailing us back our stamps along with a letter of explanation?  Can you spell & smell FRAUD?  I sure can, and I am several states away in NC.  Why hasn't this company been shut down for fraud?  Who is to shame there?  

This report was posted on Ripoff Report on 09/25/2012 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Select-Rewards/internet/Premier-Select-Rewards-perfect-select-rewards-Infinity-Incentive-Group-Inc-Bonus-Choic-946344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution achieved with Betsy

AUTHOR: Tami - (United States of America)

We have been in contact with Betsy and have come to a resolution regarding her issue.  We sincerely apologize for any inconvenience that may have been caused.

Our intentions are always to accommodate our customer's in the best way that we can and provide a superior customer service experience. 
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