• Report: #894258

Complaint Review: Premier Solutions Today LLC

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  • Submitted: Thu, June 07, 2012
  • Updated: Thu, June 07, 2012

  • Reported By: Disappointed — Atlanta Georgia United States of America
Premier Solutions Today LLC
4400 US HIGHWAY 9, FREEHOLD, NJ, 07728 Freehold, New Jersey United States of America

Premier Solutions Today LLC Best Legal Credit Repair Credit Repair- You are better off doing it yourself Freehold, New Jersey

*UPDATE Employee: Response

*Author of original report: If you honor your money back guarantee, then WHY was I not refunded when the service did not work!

*UPDATE Employee: Best legal credit repair / Premier Solutions Today

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I want to be as fair as possible writing this review. The positive-I think Best Legal/Premier Solutions Today LLC has AMAZING customer service. Always quick to return calls and emails. The initial sales rep was very professional and well mannered. He advised me to dispute everything, even if it was legitimately my debt. I was suspicious at first, but now I understand  that disputing  does NOT mean you are saying that you dont owe the money. You are simply making sure the person that has put the negative information on your report lawfully has the right to collect  the money for that particular debt.

The negative- the actual service is more of a scam then legitimate. After 6 months of being with them, they were not able to remove any negative information off my credit report. When I tried to cancel around the 3 month point, they told me they felt they were making positive progress on my account and needed more time (and money) to START getting results. They proceeded to tell me that sometimes credit repair just takes time, which I was understanding of. They also reminded me of their money back guarantee, so I felt better continuing knowing worst case scenario, I could get my money back if it didn't work. During the 6 months, they kept sending me emails and  letters reminding me not to worry about the credit unions writing back saying my debt had been verified and could not be removed. That was all part of the process.  After 6 months of this, I had enough.

Their guarantee policy states that if you are not satisfied, that you will be entitled to a refund less the startup fee, as long as you have completed 6 months of continuous service. I would NOT bank on that. I completed all 6 payments on time. However, the first payment they ran didnt go through right away for some reason. They ran my card 3 times, and the fourth time it went through just fine. Maybe an error with their credit card processor perhaps, but not because of insufficient funds or any other fault of mine. Of course in their book, that disqualified me from the refund, since in their opinion, that constituted as missing a payment. I knew that the service was not working, and would have cancelled a lot sooner if I would have known ahead of time they would find a stupid reason to disqualify me from my 6 month refund. They even tried to tell me at that point that they DID in fact get something corrected, not deleted, for me on my report. Well thanks-corrections are not worth $69 a month. DELETIONS YES. Corrections, no. They offered for me to continue with the program at half price for the next 3 months since they were making progress. However, even at half price, I felt it was a waste of money so I declined.

So after going back and forth with management about how my $414 refund eligibility had been disqualified, I finally decided to give up. Not worth my time and energy. I wasnt even going to write a review honestly. Well, its been a little over a month since I cancelled with them, and I decided to take matters with my credit into my own hands. I did a few online disputes with Equifaxand guess what? Within a week, the disputes had been verified, and the items in question have been REMOVED off my credit. ONE WEEK, not 6 months.  I always realized I could do this process myself, just like how you can do your taxes yourself vs. paying a company. I chose to pay someone out of convenience. However, looking at my situation, if it was that easy for me to get something removed in a weeks time frame with no knowledge of this industry, there is NO excuse why Best legal/Premier could not get results faster. I hate to say it, but it seems like they slowed the process down quite a biton purpose.

This report was posted on Ripoff Report on 06/07/2012 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Solutions-Today-LLC/Freehold-New-Jersey-07728/Premier-Solutions-Today-LLC-Best-Legal-Credit-Repair-Credit-Repair-You-are-better-off-doi-894258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response

AUTHOR: Credit Expert - ()

I would love to speak to you so we may review your situation. However, the email address was blocked on your response. We sincerely take pride in our repuation and client satisfication. Of the thousands of clients we have helped, we regret that you were not satisfied with our service. Please contact us and ask to speak with a manager or email us. You can get the information off of our website if you do not have it anymore. We would be more than happy to review this again with you. 

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#2 Author of original report

If you honor your money back guarantee, then WHY was I not refunded when the service did not work!

AUTHOR: Anonymous in Atlanta - ()

As I said before. I want to be fair. So I invite the "employee" that wrote this response to look up my account, and tell me the EXACT reason why I was not refunded the $414 I paid while using a service that DID NOT WORK. I am sure the answer will be "because a payment was missed." However, as I mentioned in my report before, they ended up running my card several times with failure. (For the very first payment.) They contacted me, and we discovered that the card number they were running was incorrect. (All the numbers weren't right.)

Corrected the card number, and reran the card to make my first payment and every payment after that with sucess.  My fault? Their fault? No one will ever know, but all I can tell you is in their eyes, that was a "missed payment." Therefore I did not qualify for the money back guarentee, which by the way, I wouldn't have even needed if the service was actually working EVEN A LITTLE BIT! I was willing to give it a chance and understood it would take time, but 6 months of NOTHING but a correction, not a deletion is absurd. Could have done that myself for free!

"The person who wrote this complaint may have been someone that just wanted their money back after we performed a service." Well, that sure is a rude statement! While I do understand there are plenty of poeple in the world that take advantage of companies like yours, I am certainly not one of them. To assume that is extremley disrespectful. I have plenty of services that I pay for on a monthly basis and have NEVER had to even think about asking for my money back. Bottom line is: I was paying for a service that I was told would work. And it didn't. I was told there was a money back guarentee if it didn't work, and that was less than the truth.

"It may have been a disgruntled employee". May have been a competitor trying to give us bad feedback."I am absolutley a real customer that did business with you last year. Feel free to look up my information. Shannon Jones.

Please feel free to contact me directly at ((((email redacted))), or you can simply reply to this post if that's easier for you. At this point, it's not even about getting my money back. I just want to make sure people understand that the intial rep will try to make you feel comfortable paying $70 a month by pushing the money back guarentee. The employee wrote in the last post " I assure you if any of our clients do not get a positive result, and qualify for a refund, then they would get it!" Notice they wrote the word QUALIFY for a refund. Trust me when I say, they will make it challanging for you to QUALIFY for a refund!

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#3 UPDATE Employee

Best legal credit repair / Premier Solutions Today

AUTHOR: Credit Expert - ()

Its been about a year since this report was filed, however we have just learned of it and wanted to address this matter. We take pride in our company and the people we help. Having helped THOUSANDS of clients fix their credit we have only 6 complaints with the BBB all of which were resolved and closed! Some of these complaints are from clients that have MANY deletions as a result of our credit repair program. Unfortunately it is impossible to make everyone happy but we try our best! 

First, we do not accept everybody into our program! We only accept clients we can help, and we do honor a money back guarantee if for some reason we accept someone that does not get positive results.

In my opinion, one of the smartest investments you can make is fixing your credit! Since credit is a major determining factor for loan approvals, interest rates, and payments! So by increasing your score for $69/month may save you THOUSANDS of dollars per year! Also, just an FYI, it is found in many studies that MILLIONS of credit reports contain errors! So I urge anyone that reads this "complaint" to do a little bit more due diligence before writing our company off.

We have been able to help THOUSANDS of people overcome their credit challenges. The person who wrote this complaint may have been someone that just wanted their money back after we performed a service. It may have been a disgruntled employee. Or it may have been a competitor trying to give us bad feedback. But I assure you if any of our clients do not get a positive result, and qualify for a refund, then they would get it! But again, we avoid this by reviewing the situation before accepting clients into the program!

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