• Report: #1148724

Complaint Review: Premier Source Roofing

  • Submitted: Wed, May 21, 2014
  • Updated: Wed, May 21, 2014

  • Reported By: anonymous — Albemarle North Carolina
Premier Source Roofing
, Select State/Province USA

Premier Source Roofing Liars, Scammers, Poor Work Ethics, Unprofessional, Useless roofers! Albemarle North Carolina

*REBUTTAL Owner of company: Premier Source Owner Explanation

*Author of original report: Premier Source Roofing RESOLVED the issue

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

One of the owner Eric Hartsell and Roger Yang came to my parent back in 2013 with their roofing business. An insurance claim was filed on June 2013 which they received a check for over $4,000 for the initial roofing work. It took them a good while before they ever came to do the roof. Then they were also paid to paint the inside ceiling in which they were given $1400 for that part. About two weeks before they came to paint the ceilings; they had came by my parents house to pick up $1200 of the check because they said they needed it to go hire their painters to come paint. I was livid when I found out from my parents that this claim has been opened since June 2013 and they were just now trying to wrap up the project. 

As of today the photos attach are the final work of the inside paint job that these roofers came to do. Not only are they poor scam artist, they scam people who are limited with their English skills. My parents will now need their carpets, ceilings, light fixtures and floors redone because of these losers.


This report was posted on Ripoff Report on 05/21/2014 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Source-Roofing/Select-StateProvince/Premier-Source-Roofing-Liars-Scammers-Poor-Work-Ethics-Unprofessional-Useless-roofers-1148724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Premier Source Roofing

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Premier Source Owner Explanation

AUTHOR: Eric - ()

I am the owner of Premier Source Roofing. We are a roofing company not a painting company. The homeowner did not write this article nor did anyone we have ever did business with or met for that matter.  This article was written by the homeowners daughter who was visiting from out of town & whose facts are not correct.  

Premier Source did not take advantage of, lie , scam the homeowner.  Please let me explain, The homeowner is of the same nationality as my business partner Roger Her. The homeowner was a referral from a previous customer. Translation was not the issue.  Premier Source helped over 50 people replace their damaged roofs in the small town of Albemarle NC from a big storm in 2013 & never had a negative review or complaint.

Premier Source thrives off of referrals & quality is our number one value. The storm date was June 13, 2013, that the insurance used to file the claim.  Premier Source did not meet the homeowner until 2014 and it was too cold to put the roof on for a couple weeks.  Once insurance sent the actual cash value check , roof was completed within 3 business weeks.  Roof did not take over a year to complete as stated in complaint. 

The facts are that Premier Source completed a brand new architect roof on the homeowners house through negotiating with the insurance on their behalf.  Premier Source gave homeowners a credit towards their deductible so the homeowner received a brand new roof at $0 dollars out of pocket. Premier Source put a sign in yard that someone in neighborhood called off of to get they're roof replaced.  Premier Source paid the homeowner for this referral & will continue to do so for future referrals or calls off of sign in yard. 

The insurance saw leaking on their ceiling before roof was fixed and allowed monies of $450 to fix the paint on the ceilings.  Premier Source told the homeowner we do not paint and told homeowner to keep the money allowed for paint job.  The homeowner did not want the money and asked if we knew someone who could do the job.  Premier Source helped the  homeowner find a painter.  Premier Source did not make a profit off of the paint job.  The painter however ran into a situation that was not stated in the insurance claim.  The paint job was figured to take no more than 4-5 hours and the entire kitchen and livingroom had to be scraped which took 20 hrs +.  Paint job was a lot more intricate and messy than planned.  

In closing, Premier Source completed a roof for homeowner.  Premier Source did not do paint job for homeowner.  Premier Source is a roofing company not a painting company.  Premier Source helped homeowner to find a painter because homeowner stated he did not know any painters to do job.  Premier Source did not like the job that painter did and made painter come back and finish the job to perfection before complaint was heard or known about.  The numbers are not correct by homeowners daughter stated in the complaint. The paint job was allowed $450. Premier Source's name has been defamed with no knowledge of the situation at hand. Homeowners daughter has damaged Premier Source reputation, attacked Premier Source character and slandered Premier Source name without ever calling us once to find out who did the paint job. 

Respond to this report!
What's this?

#2 Author of original report

Premier Source Roofing RESOLVED the issue

AUTHOR: anonymous - ()

Yesterday on 6/11/14 Premier Source Roofing has came back to paint the kitchen to fix the work that was previously done. Due to Ripoff reports policy we are unable to take down our original complaint. This update is to confirm that the issue has been resolved.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X