• Report: #948926

Complaint Review: Premier at the Mills

  • Submitted: Mon, October 01, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Dorothy — Rancho Cucamonga California U.S.A.
Premier at the Mills
12268 Queensbury Drive Internet United States of America

Premier at the Mills Premier Skin Care Deceptive Practices, Internet

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Beware of employees at the Premier Skin Care Kiosk at the Ontario Mills Mall.     At the time of purchase, Maytal promised a 100% guarantee/refund if I was dissatisfied. 

When I found out that I was ripped off by their prices, I went back the next day and asked for a full refund.    They indicated that their receipt said "No Refunds. Exchanges within 14 days" which was printed in very small letters at the bottom of the receipt.    Since you sign a computer screen, you don't see the receipt until after the fact.  They were really rude and smug with themselves when they pointed out the "No Refund on the Receipt".    California law says that they must clearly post their "NO REFUND POLICY" at their site and that a receipt is not enough.   

When my daughter and I asked them where their policy was posted they said the frame was broken and pulled it out of their drawer, after which they immediately put it back away from sight of future victims. [continued below]....
.....   My daughter took a video of them pulling out the "NO REFUND POLICY FROM THE DRAWER".  They feel like they can do and say ANYTHING to get you to buy from them. 

They are not to be trusted.  Check out the true prices on the internet first.  There are many "Official Premier"internet sights listed showing all kinds of different retail prices for the exact same product.  Amazon has the very best prices.   I was told that I was getting a $5,000 value but through Amazon I could have gotten it all for around $300.00.    This should be illegal business practices.   The Mall Manager has been trying to get up with the owner, but hasn't received a phone call back.    I plan on filing a complaint with the California Attorney Generals office.
My bank charge says from OROGOLD in Temecula, California.   They are operating under two names that I know of.   

This report was posted on Ripoff Report on 10/01/2012 01:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-at-the-Mills/internet/Premier-at-the-Mills-Premier-Skin-Care-Deceptive-Practices-Internet-948926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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