• Report: #249341

Complaint Review: PremiereTrade AI

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  • Submitted: Sat, May 19, 2007
  • Updated: Fri, August 31, 2007

  • Reported By:minneapolis Minnesota
PremiereTrade AI
20 E. Central Parkway, Suite 1020 Altamonte Springs Florida, Florida U.S.A.

PremiereTrade AI Failure to provide promised refund on purchase of software. Ripoff Altamonte Springs Florida

*Author of original report: PremiereTrade AI, Florida USA

*Author of original report: PremiereTrade AI, Florida USA

*Author of original report: PremiereTrade AI, Florida USA

*Author of original report: PremiereTrade AI, Florida USA

*UPDATE Employee: Refunded

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I attended a sales seminar in Minneapolis MN., in September of 2006 after seeing a TV commercial. It was a very slick presentation using hi-tech video/audio equipment. The presenter declined to accept questions during the presentation. I now realize why: If any of the atendees asked an embarrassing question, it would have damaged the credibility of the presentation and hurt sales.

I purchased the currency trading software (big mistake) at a cost of $3,222.62, charged to my credit card. The presenter gave assurance of a full refund if the request was received within 10 days. Upon unsuccessfully attempting to install the software on my computer, I called the company's technical help desk. After holding the line (the first time for 45 minutes, the second time for 15 minutes) I simply gave up and decided to request a refund.

After 5 days, I called for an "RMA No." They told me that I can bring software to a tranning meting in Minneapolis. And that is what I did.

Today is May 11, 2007 - over four months after I followed their guidelines and requested a refund. Still no refund. Repeated phone calls to Terence Matheny and Adam Horak have not been successful in obtaining a refund. Their stock answer is "Refunds are provided in the order requested" (must be an enormous number of refund requests), and they refuse to give a commitment as to when a refund will be provided.

A search of the web indicates that I am not the only one to be defrauded by this companhy. In retrospect, the sale presenter's claim of being a recent convert to Christianity with a desire to "give back by sharing this great program" is particularly galling.

I wrote a courteous, non-threatening letter to Mr. James Dicks, CEO, on March 2 asking for his assistance in obtaining the refund due me. To date, no reply has been forthcoming. During one of my calls to Adam, I asked him to leave my number with Mr. Dicks for a return call. He informed my that Mr. Dicks does not return phone calls; and as I have learned, he doesn't answer correspondence either.

I have reported this fraud to the Attorney General of Florida.

Avoid this company!

Vladimir
minneapolis, Minnesota
U.S.A.

This report was posted on Ripoff Report on 05/19/2007 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/PremiereTrade-AI/Altamonte-Springs-Florida-Florida-32701/PremiereTrade-AI-Failure-to-provide-promised-refund-on-purchase-of-software-Ripoff-Altamo-249341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

PremiereTrade AI, Florida USA

AUTHOR: Vladimir - (U.S.A.)

Only on 08/27/2007 get my money back with followed up phone call from company mod with there appologies. I thought I never get my $ back.
Thank you ripoffreport.
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#2 Author of original report

PremiereTrade AI, Florida USA

AUTHOR: Vladimir - (U.S.A.)

Only on 08/27/2007 get my money back with followed up phone call from company mod with there appologies. I thought I never get my $ back.
Thank you ripoffreport.
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#3 Author of original report

PremiereTrade AI, Florida USA

AUTHOR: Vladimir - (U.S.A.)

Only on 08/27/2007 get my money back with followed up phone call from company mod with there appologies. I thought I never get my $ back.
Thank you ripoffreport.
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#4 Author of original report

PremiereTrade AI, Florida USA

AUTHOR: Vladimir - (U.S.A.)

Only on 08/27/2007 get my money back with followed up phone call from company mod with there appologies. I thought I never get my $ back.
Thank you ripoffreport.
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#5 UPDATE Employee

Refunded

AUTHOR: Michael - (U.S.A.)

I can confirm that this customer has received a refund for the full purchase price. We never intended for there to be a delay, and we apologize for any inconvenience. It is always our policy that anyone who is due a refund will get their refund.
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