- Report: #96770
Report - Rebuttal - Arbitrate
Complaint Review: Premium Advantage - World Benefits
Premium Advantage - World Benefits1 Closter Commons,suit 240 Closter, New Jersey U.S.A.
Premium Advantage - World Benefits Rip-off! Telemaketers-Misleading Creditcard sales. Closter New Jersey *UPDATE... World Benefits contacts Rip-off Report. REFUNDS will be given to unsatisfied customers *EDitor's UPDATE 2-20-04!
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They also said as a package I was required to agree to a long distance phone company charge of $39.95 which could be cancelled by June 14 and I would not be charged.
They gave me a phone # of the Pro Tel company and said I could get my account and access information from them.
On June 28,2004 I called Premium Advantage After having been billed $299.95 from them $39.95 + $19.95 from Pro Tel and $19.95 from Tracguard,a road service company, which I have no use of as I have AAA. I told them I wanted a refund for the Tracguard and that they had read the disclosure statement too fast for me to have heard about the extra charges.They wanted to give me long explanations and dominate the phone conversation.As I insisted on my refund and asked for a manager or supervisor, I was hung up on 3 times.
I called back again and got their information for a refund. I was still treated rudely and decided to cancel after I read the information at this site.
I must tell everyone not to wait for Premium Advantage to refund your money! Call your bank imediately and they can help you get your money fast.
EDitor's UPDATED info 2-20-04: Rip-off Report is still receiving complaints that they are not receiving the refunds as promised. Rip-off Report has been in contact with the Company and has made them aware of these issues. They have assured us that refunds are being given to those who are providing them with all the correct contact information requested by them. They have also provided confirmation/proof of over 2,600 refunds to date, on a spreadsheet, and Rip-off Report staff called and verified more than a dozen consumers at random, all very angry & outraged, but, they all did get their refund. The company again apologized for the delay and reported that credit to your account could take as long as 4-5 days. As we understand it, this company only does the processing for all the other companies, so they are at the mercy of those companies funds, further delaying your refund.
Rip-off Report is hoping they will live up to what they have promised, we think they will... we'll see. Rip-off Report will continue to investigate more into this situation, and we will eventually post an UPDATE to the main Report at this web address: https://www.ripoffreport.com/view.asp?id=76605
Please be patient, we can only tell you what they are telling us.
CLICK HERE to see how World Benefits contacted Rip-off Report, stating they will give REFUNDS to unsatisfied customers.
This report was posted on Ripoff Report on 06/28/2004 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Advantage-World-Benefits/Closter-New-Jersey-07624/Premium-Advantage-World-Benefits-Rip-off-Telemaketers-Misleading-Creditcard-sales-Clos-96770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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