- Report: #926983
Report - Rebuttal - Arbitrate
Complaint Review: Premium Crickets
Premium CricketsInternet United States of America
Premium Crickets Terrible customer service Internet
My second order was placed mid-winter. I paid for overnight shipping, but the crickets arrived dead and the heat packs were cold even though the temperature was never below freezing. I contacted customer service to state that it may be helpful if the outer insulated box said "live crickets - do not expose to cold weather", but was told that there are no guarantees and if I didn't like it I could go somewhere else.
Honestly, I am not sure how this company stays in business. I can't believe that someone who "answers the front door" of an Internet company would be so incredibly rude and disrespectful. I am thankful that Flukers has gotten rid of their cricket virus so I can deal with a more reputable and respectful company once again.
This report was posted on Ripoff Report on 08/14/2012 07:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Crickets/internet/Premium-Crickets-Terrible-customer-service-Internet-926983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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