• Report: #834247

Complaint Review: Premium Retail Service

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  • Submitted: Sun, February 05, 2012
  • Updated: Mon, February 13, 2012

  • Reported By: Former Employee — Anywhere Ohio U.S.A.
Premium Retail Service
618 Spirit Drive Suite 200 Chesterfield, Missouri United States of America

Premium Retail Service Cheats employees of hours Chesterfield, Missouri

*UPDATE EX-employee responds: Premium Retail

*General Comment: Gabi C from Declined

*UPDATE Employee: Communication is the Key!

*UPDATE Employee: Give Us An Opportunity to Fix Your Issues.....

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Premium Retail Service cheats employees out of hours. When I went to my schedule on my webpage I would for example have 5 hours schedule for one day. When you report the work the hours change instead of getting 5 hours for the day I only had 3  that was the hours the system would let me report.   I had one project where they gave me 25 minutes to do the work when I reported it they only let me report 15 minutes. The price of gas is 3.50 I am only getting 1.50 to do this project. I am losing 2 dollars per store.

Also they do not train their employees.  There was a machine in Walmart stores I had to take care of. First time I dealt with these machines.  I go to the store  I did not know anything I did not know how to open the machine to change the music chip and then the machine would not work so I called the company and the company expected me to know how to fix the machine.   I spent all day in the store trying to fix a machine I never dealt with in my life I told the company I did not know what I was doing since I was a new rep and it was the first time I had to deal with the machine. 

My other merchandising companies that I work for if they give you one hour to do a project you will get that hour when you report the work.  also my other merchandising companies when they send me stuff for a project they will add instructions so you know what you are doing.

This report was posted on Ripoff Report on 02/05/2012 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Retail-Service/Chesterfield-Missouri-/Premium-Retail-Service-Cheats-employees-of-hours-Chesterfield-Missouri-834247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Premium Retail

AUTHOR: Sk8ermom - (United States of America)

     Okay so wow either Gabi C.-Unknown is getting paid really well or just plain has not worked for Premium Retail for long.  After 6 and half yrs and not getting a raise have the price of gas go up and my salary go up and down due to hrs no hrs and then not being able to get calls back from an RMM who works from home I finally had enough.  I called her manager and quit with him.  I will bet you anything that the RMM's and everyone else at HQ got raises but the reps in the field never ever do why, because they simply don't care.  the merchandising indusrty is not like it use to be.  Now it is all about what company can get it done the quickest and the cheapest and "we" in the field are the mules doing the work and sometimes by the time you pay for your gas you are working for free.   
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#2 General Comment

Gabi C from Declined

AUTHOR: Dave - (USA)

Seems more like it to me that you're trying to cover your own rear end by not disclosing your true city for one and are probably lying about being a field merchandiser that or if you are one you're what I call a suck up. It's that or in truth you work at the HQ and are just another one like Sue who loves to flat out lie and try to make the company look good. Face it the workers who are bitching PRS and other companies out on here are not making this stuff up. I've got records of a few who have gone before their state's boards of employment or labor to file for unemployment isurnace and actually beaten PRS in the courts. Those meetings on the phone usually, are mediated and overseen by actual justices of law aka judges. It's on record. All it takes is one or more employees to record a phone call or two, actually get it on tape or video from a reset etc. when a hot headed the words I can't use professionally on here is going off on them on a reset and it's happened to me in the past and then to turn that over to the proper authorities. I urge all of you employees current or former to forget PRS corporate and call the police or propert court authorities and also record the dates and times anything bad happens phone wise, the run arounds online or actual face to face crap with the PRS higher ups in the stores like on a reset etc., and any store personell who are harassing or getting on you. Look Merchandising firms of America we are here to do our jobs and to the best of our abilities and not put up with a bunch of crap when we call our RMM he or she needs to be there period no excuses. It's called following the chain of command and myself a former employee and many others who are still with PRS, Crossmark etc. are doing just that only to get the usual run around etc. The one who posted this is correct they do not properly train the newbies aka noobs and then just throw them to the wolves so to speak. Stinks it really does. He or she is there to do a job not try and self train or figure out how to change the music chip in a Sommerset machine. FYI it's quite simple with the proper trianing and tools. Lucky for me back in the day I got in person training from another former rep. Again however people current employees or former would not be reporting and spouting off on Rip Off Reports like this if this stuff was not true. And Sue don't you have more important work to be doing than to be on here constantly trying to cover PRS's butt? Seriously ya'll are lucky we don't protest right out front your HQ's in Plano, TX and get the media on it like flies to dog poop. Your day is coming though. Quit treating your workers like crap and maybe these reports will stop until then your days are numbered. This one who filed the last rebutal today also wrote on one of my reports and you're correct but gee I wonder why reps from 6 different states and probably more would be posting this stuff. Hmm could it be that it's true and the companies treat us like dirt? I'd say we get it investigated by the labor depts and even the feds if needed for ethics violations and more and call a few of our attorney generals. Your day in court is coming merchandising firms of America and we will win. We're there to do our JOB not put up with all the BS involved. I work you pay me it's that simple can't live with that NEXT!!! If you got the guts Gabi why not put your true state.
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#3 UPDATE Employee

Communication is the Key!

AUTHOR: Gabi C - (United States of America)

I have been an employee of Premium Retail Services for nearly four years, and while I do not have much inside information, I have a perspective that Former Employee is missing.

PRS has a manager/mentor system in place that would have resolved both issues reported by Former Employee, had she elected to utilize it:  Any merchandiser with a challenge, issue, question, or problem which occurs while s/he is printing and/or reviewing her project materials, executing her instructions in the field, or reporting the results of her visits is instructed to contact her Retail Market Manager for clarification and direction.  

If her RMM is unavailable, the merchandiser is instructed to contact PRS Customer Service.  If the merchandiser has lost the numbers, they are printed both on her service Order and on the sign-in page in the store's Vendor/Visitor binder.  Her RMM is available via telephone, voicemail, email, and text message, as is Customer Service.  Barring power failures and transmission blackouts, it is not possible to be unable to reach a live person during normal business hours, CST.

Former Employee said, 

Premium Retail Service cheats employees out of hours. When I went to my schedule on my webpage I would for example have 5 hours schedule for one day. When you report the work the hours change instead of getting 5 hours for the day I only had 3  that was the hours the system would let me report.   

It is true that the allocated hours may change between printing and reporting, but this is always a function of tasks completed.  If, for example, 90 minutes are allocated to complete three specific tasks, and the merchandiser completes only one of them, she'll be paid only for the one she completed.  If the merchandiser feels that this is unfair, all she needs to do is contact her RMM and request additional time.  

Former Employee said, 

Also they do not train their employees.  There was a machine in Walmart stores I had to take care of. First time I dealt with these machines.  I go to the store  I did not know anything I did not know how to open the machine to change the music chip and then the machine would not work so I called the company and the company expected me to know how to fix the machine.   I spent all day in the store trying to fix a machine I never dealt with in my life I told the company I did not know what I was doing since I was a new rep and it was the first time I had to deal with the machine.  

When employees are sent project materials, complete and detailed instructions, including photos, are included in the materials.  As insurance, these same complete and detailed instructions are also posted to the merchandiser's website for review and printing as needed.  If the merchandiser arrived at her assigned location and discovered that she needed additional materials, she should have contacted her RMM for on-the-spot field training.

I am familiar with the project she described, and with the client.  This client would not have spent more than 15 minutes on the phone with her before contacting her RMM on her behalf.   She could not have spent all day trying to resolve any issues.

***
As an employee, I know from experience that Premium values their employees highly.  We are well-trained, well-equipped and well supported.   But the Retail Market Managers cannot read minds.  If an employee fails to communicate issues, the RMMs cannot solve them.   



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#4 UPDATE Employee

Give Us An Opportunity to Fix Your Issues.....

AUTHOR: Sue - (U.S.A.)

Premium Retail Services has been in business since 1985 and we employee thousands of employees all across the country.  We recognize the fact that our reps are the heart of the company and without them we would not have a company.  Although we are certainly not perfect we strive very hard to address all issues and concerns of our reps in a timely manner.

Premium would greatly appreciate the opportunity to address your  specific concerns with you....feel free to email contact@premiumretail.com and a member of our HR Team will be happy to assist you!

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