- Report: #975650
Report - Rebuttal - Arbitrate
Complaint Review: Premium Retail Services
Premium Retail Services618 Spirit Drive Chesterfield, Missouri United States of America
Premium Retail Services Failure to pay employees Chesterfield, Missouri
*General Comment: Premium Retail Services does NOT pay
I won't tell you the number of phone calls and emails that were ignored during this process.
You are supposed to be paid using a special debit card. It took a month to get that card. I got warnings that I wouldn't get paid because I didn't turn in my paperwork even though I sent it in 3 times (via email with receipt.) They can't find it. Then they blame me for not sending in time sheets. They didn't bother to send me time sheets. Then they blame me for not accessing the online system and approving my time sheets. First, they didn't give me an employee id. Then, once they sent me one, it still took 2 more days for it to work, then, it took them another week for them to enter the time sheets I emailed them so I couldn't even approve my own time sheets.
They are supposed to pay via this debit card but don't send one.
Then after a bunch of complaints they send me a check via FedX, no signature required. It never arrives. They promise to send another one out and never do. So they tell me they will pay my debit card. Uh....the reason for the check is because they haven't sent the debit card! So they say they will send it to the debit card account. Uhhhh, I have no access to that account because I don't have the debit card. So they say they will deposit it in the bank account on record with the debit card. Wait....if I don't have access to the debit card, what bank account are they using? Finally, I give them my bank account and they deposit a certain dollar amount.
I ask for a record of how they calculated this amount. I can't get it until the next pay period. Did they calculate/give me overtime? I don't know.
Then, I suddenly get one extra hour put down on one day. I email and say I submitted x hours, but they entered y. I am NOT going to affirm the wrong number of hours. No response. All of my subsequent time sheets are now not being entered. I'm now getting "warnings" that I won't be paid because I'm not affirming my hours (which show up as zero). No one returns my phone calls or emails.
My choices, affirm zero hours for all subsequent days and an incorrect time for a day (is this a trap?) or continue to wait for them to ignore my phone and emails.
So, let's talk about the pay periods. They have an 11-14 day pay float. The pay period ends and you wait11-14 days for the pay to show up on your debit card. Nice interest they keep on your money. And if you want to transfer that money into your bank account....you can wait another 72 hours. There is a list of about 25 ways that you can get a fee to use your debit card (your own money). So they save and make money off of paying you! You get to pay them to get your money unless you are so careful, read the fine print and wait as much as 17 days while they make interest on it.
I still have no idea if I'll get paid, if I'm being paid correctly, or legally. The company needs to be investigated by the Missouri Attorney General.
This report was posted on Ripoff Report on 11/29/2012 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Retail-Services/Chesterfield-Missouri-63005/Premium-Retail-Services-Failure-to-pay-employees-Chesterfield-Missouri-975650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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