• Report: #110704

Complaint Review: Premium Savings Group

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  • Submitted: Wed, September 29, 2004
  • Updated: Wed, September 29, 2004

  • Reported By:Normal Illinois
Premium Savings Group
P.O. Box 5133 New Lebanon, New Hampshire U.S.A.

Premium Savings Group credit card telemarketing fraud New Lebanon New Hampshire

*Author of original report: Elizabeth Thomas is a great contact person to begin getting your problems resolved!

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On 8/20/04 I was solicited by Premium Savings Group for what I thought was a credit card but turned out to be the scam of the year!! I was called by a representative named "Barry" on 8/20/04 and was solicited for a credit card through Premium Savings Group. Per Barry I was pre-approved for a visa credit card with a credit limit of $2500. I asked numerous questions to verify that this was actually a credit card and that the card would be able to be used for regular purchases like any other card. I specifically asked was I being issued a credit card or a debt management package. Barry stated that I would be issued a credit card. He stated that there was a one time processing fee is $299.50. I asked what this is for and he stated that Premium Savings group is a credit education company which assists consumers with bad credit in getting reestablished.

Barry assured me that this was not a gimic of any kind and I will be getting a credit card in the mail 10-15 business days after the processing fee is paid. I again asked for clarification about the services and Barry reassured me that I was receiving a credit card nothing more, nothing less. Based on this reassurance, I agreed to pay the processing fee in exchange for the Visa or Master Card credit card.

Barry then transferred me to a verification representative Stephanie Michaels and she asked me if I had any questions. I asked her the exact same questions concerning if this was really a credit card offer. She too reassured me that I was going to receive a standard visa or master card credit card in the mail within 10-15 business days. I then agreed to do the transaction and gave Stephanie my information to process a check over the phone postdated for 8/23/04 in the amount of $299.50. Stephanie then asked me to verify the information with her again over the phone in a recording which she explicitly said is just to make sure the bank information is correct. I agreed and we again verified all of my personal information.

After doing this transaction, I was given a verification number which could be used to access my account at any time. I was also given the customer service number 1-866-794-1518 of which I was told would have my account updated with status in 5-7 business days. I proceeded to call the customer service office after the 5-7 business days and spoke to Barry who then claimed it takes 10-15 days after the payment is processed before they know anything. He also now stated that processing payments can take up to 3-5 business days after it is taken from the customer's checking account to show up in the system.

I then called back to request a refund and was told a supervisor whom I could not speak with would have to approve the request. I was told the supervisor who would be calling me back was Jeffrey and that he only returns calls from 5:30-6:30pm nightly. I waited and waited for 2 days to hear from Jeffrey and to no avail. I finally called back 3 days later to complain again and insisted to be put on hold until a live supervisor was free. The representative kept me on hold for 85 minutes when I finally decided to hang up.

This company is a complete scam/fly by night operation who is there to rip off the consumers!!! After resolving things through my bank still with a $10 fee to return the ACH, I finally received their package yesterday 09/29/04 more than a month after this process began. And guess what... It is not even a credit card offer, but rather a bunch of useless coupon vouchers which you still have to pay to use???!!! I am filing a class action suit and attorney generals complaint against this company and I hope someone if not me nails them to the wall!!! They deserve the works that the law will allow for fraud because this is the biggest scam I have ever seen!!! To file an attorney generals complaint go to

http://doj.nh.gov/consumer/complaints.html

Good Luck!!

Nicole
Normal, Illinois
U.S.A.

This report was posted on Ripoff Report on 09/29/2004 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Savings-Group/New-Lebanon-New-Hampshire-03784/Premium-Savings-Group-credit-card-telemarketing-fraud-New-Lebanon-New-Hampshire-110704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Elizabeth Thomas is a great contact person to begin getting your problems resolved!

AUTHOR: Nicole - (U.S.A.)

Today 9/29/04 I tried one last time to resolve my situation with Premium Savings Group. I called to make a formal complaint with them before taking this to the attorney generals office. This time I specified that if things were not resolved, I would be contacting the Attorney General in their area today (Kelly Ayotte)and to my surprise this finally sparked enough interest for them to want to get things resolved. Although I was put on hold several times in a total of one hour on the phone I fianlly was put in contact with a real person!! I spoke to Elizabeth Thomas whom after listening patiently to my problem gave me excellent customer service and resolved the issue on the spot. Just be persistant about your complaint if it is valid and hopefully someone like Elizabeth will be able to help you out.
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