• Report: #558817

Complaint Review: Premium White Pro

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  • Submitted: Sat, January 23, 2010
  • Updated: Sun, January 24, 2010

  • Reported By: Yolanda — Chester Pennsylvania United States of America
Premium White Pro
Internet United States of America

Premium White Pro Internet Internet They Are rip off artists. I ordered a free trial of preminum white read the terms I had 5 days to cancel I cancel on the 3 day and they had charged my account on the 3 day Fraud Protection called. Internet

*UPDATE Employee: Hello,

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I ordered a trial product for the price of $2.95 from a company called Premium White Pro, before ordering I read the terms carefully.  It states I had (5) days to cancel before I would be charged 126.42 membership fee.  I called on the third (3) day and cancel  my order Then I called back to confirm my canceled order.


When I called the toll free number listed on their website, all I got was a recording asking me for a pin number, which I never received  So I called them using their 18882020846 and spoke to another person for the third time and they stated I was already charged the membership fee. My fraud protection account called me and also told me that the money was taken from my account on the third day.  I order it on the 1-17-2010 and they received their money on the 1-20-2010 so this means that when you order the product on trial basics they already submit your money in right away if they get your money on the third day.



Then I called back to speak to a supervisor and he said you need to read your terms over, no he meant you need to read the fine print. I have not even received my trial products. So how can they charge me for the membership fee on the third day. Today is 1-22-2010 and I still have not received my trial products. And they had the nerve to say your membership fee is not refundable. What can we do about this. Someone Please reply.  You just do not take people money and think that it is okay. Thank You 

This report was posted on Ripoff Report on 01/23/2010 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-White-Pro/internet/Premium-White-Pro-Internet-Internet-They-Are-rip-off-artists-I-ordered-a-free-trial-of-pr-558817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: martin jones - (United States of America)

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

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