desperate
  • Report: #555253

Complaint Review: Premium White Pro

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  • Submitted: Fri, January 15, 2010
  • Updated: Mon, January 18, 2010

  • Reported By: Melanie — Salt Lake City Utah United States of America
Premium White Pro
Internet United States of America

Premium White Pro rip-off scam artists Internet

*Author of original report: scam

*UPDATE Employee: Hello,

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I ordered a free trial from a company called Premium White Pro,  before ordering I read their terms and conditions carefully. It clearly stated I had 5 days to cancel before I would be charged the $126.42 membership fee.  I called on day 3 to cancel. 


When I called the toll-free number listed on their website, all I got was a recording asking me to enter my PIN.  I was never given a PIN.  So I contacted them using their 24/7 live chat instant messaging option.  I was told I had already been charged the membership fee, and that their terms and conditions stated it was a 3 day trial period. 


I had received a confirmation email which included the terms and conditions so I copied and pasted it into the chat window and asked to speak to a supervisor.  The supervisor read the chat history and my copied email and simply said, "you were sent the wrong terms and conditions"  I asked for a refund and guess what?  Their memberships are not refundable.


This report was posted on Ripoff Report on 01/15/2010 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-White-Pro/internet/Premium-White-Pro-rip-off-scam-artists-Internet-555253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

scam

AUTHOR: Gwen - (United States of America)

I was not confused at all.  I read the terms and conditions thoroughly before I ordered.  The terms and conditions presented to me clearly stated I had 5 days to cancel.  The company is now trying to switch the terms and conditions enforced on my membership and saying that I did not read them properly.  This is an outright lie and an outrage. 
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#2 UPDATE Employee

Hello,

AUTHOR: bob.schutz - (United States of America)



If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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