• Report: #543683

Complaint Review: Premium White

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  • Submitted: Tue, December 22, 2009
  • Updated: Fri, January 29, 2010

  • Reported By: Defrauded Senior — Kings New York United States of America
Premium White
22100 East 26th Avenue #100. Aurora, Colorado 80019 Internet United States of America

Premium White Farend Services TAKE ACTION AGAINST THIS FRADULENT INTERNET SCAM!!!!! Internet

*UPDATE Employee: Hello,

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Everyone is sitting around complaining about this tooth whitening ripoff, but no one is saying what actions they may have taken about the problem. Over the weekend when I realized that an unknown charge to my debit card was from these people (it posted as Whitesmile), I notified the following:
PREMIUM WHITE, which would not give me an RMA to return the unused product, but at least cancelled future shipments.
MY BANK, which will reverse the charge and do a thorough investigation. Once we determine what bank is doing the charging/debiting, we can report the fraud to their bank.
MONIKER INTERNET SERVICES, Premium White's internet registrar (themselves shown on the internet to have many scam websites listed with them)
THE INTERNET CRIME COMPLAINT CENTER
DENVER BETTER BUSINESS BUREAU
COLORADO ATTORNEY GENERAL
FLORIDA ATTORNEY GENERAL
VERIZON, my internet provider, where I had seen the misleading ad, and




THE UNITED STATES POSTAL INSPECTION SERVICE RE MAIL FRAUD.
IF you cannot get your money back, at least attempt to help other from also being defrauded.


This report was posted on Ripoff Report on 12/22/2009 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-White/internet/Premium-White-Farend-Services-TAKE-ACTION-AGAINST-THIS-FRADULENT-INTERNET-SCAM-Intern-543683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: julian gaspar - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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