• Report: #536681

Complaint Review: Premium White

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  • Submitted: Wed, December 09, 2009
  • Updated: Fri, January 29, 2010

  • Reported By: Scott R — Anchorage Alaska United States of America
Premium White
Internet Internet United States of America

Premium White Premiom White Pro Tru Scam. Tricked me into believing free trial would only cost $1.95 shipping using promo code then billed $86.93 Internet

*UPDATE Employee: Hello,

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This company used an ad to make it seem like you were only spending $1.95 on a free trial offer with no strings attached. I tried to find strings but apparently didn't look hard enough. They offered a promo code to reduce the cost of shipping. They then billed me $86.93 for not canceling future orders I did not want or order. This scam was an obvious attempt to scam customers into ordering their product. There was no mention of billing me the $86.93

This report was posted on Ripoff Report on 12/09/2009 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-White/internet/Premium-White-Premiom-White-Pro-Tru-Scam-Tricked-me-into-believing-free-trial-would-only-536681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Peggy Tindle - (United States of America)



If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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