• Report: #324348

Complaint Review: Presidential Pools And Spas

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  • Submitted: Mon, April 07, 2008
  • Updated: Thu, April 10, 2008

  • Reported By:San Marcos Texas
Presidential Pools And Spas
1100 NW Loop 410 San Antonio, Texas U.S.A.

Presidential Pools And Spas -- Karl Keene Presidential Pools / Karl Keene -- Watch out for this one. San Antonio Texas

*REBUTTAL Owner of company: Now that is the Sir Richard I know!

*Author of original report: PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

*Author of original report: PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

*Author of original report: PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

*Author of original report: PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

*REBUTTAL Owner of company: Why you are really upset at me...I lost my patience

*Author of original report: update

*Author of original report: update

*Author of original report: update

*Author of original report: update

*REBUTTAL Owner of company: Beautiful Coral swirl Pool...

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In April 2006, we signed a pool contract with Karl Keene, and work began a couple of weeks later. As a former building contractor, I checked out Karl's other projects, and asked the requisite questions about his crews and equipment, but Karl pretty much lied to us about everything.

Long story short, I wound up firing Karl and his alleged company about 5 months later, and finished the pool myself.

Would I hire Karl Keene/Presidential Pools again?

Well, the short answer would have to be no.

But with proper precautions and understanding, the answer shifts to a qualified MAYBE.

In 2006, Karl was just starting his Presidential Pools business. I truly believe Karl has a good heart, but lacks business experience, and doesn't have good organizational skills. He does have a winning personality, but like many other construction salesman, tries to take too much on at once and confuses successful good salesmanship with simply lying to people.

It's not the same thing, and the landscape is littered with pool companies, aluminum siding, and other fly-by-night startups that bear mute witness to the problem. (I told him this, back in 2006!)

There's no future in lying to people and cheating them. It catches up with the perpetrator, every single time. And now Karl has earned a name for himself on the complaint boards. He's probably sitting around right now, trying to figure out how to change his name. But he should be trying to figure out how to fix his reputation with the damage he's caused to people.

I was madder than hell at Karl and his lack of integrity, but I didn't sue him because he didn't have anything to attach if I won the lawsuit. He even sent me a poison pen letter at the end, threatening me, and in return, I offered to "blow his effing head off, if he ever stepped foot on my property again!" Lol...so this was not a minor detail disagreement !

But I liked his crew of Richard, Mario, Armando and the elderly father (Mumo?) that worked right along with them. They were clean, neat, no peeing in sight of the house, and I never had anything stolen (except with Karl's weasel pool electronics contractor). They didn't swear (in English, anyway) and were always friendly so I could leave the kids outside and it was a real family-friendly atmosphere, when everyone showed up to work. During the 2006 World Soccer Cup finals, I even invited them inside, put down some towels on the furniture (cement-covered clothes), and fed them while they watched the big screen games!

But we had a VERY complicated pool design with a drop-beam edge on the front, and tiered steps going up a hill on the sides, with a beautiful 2 ton keystone rock slab (real, not fake) waterfall in the middle and spa at the top -- all built into a slight hill in our backyard.

And not only did the water line stay level within 1/8" all around the pool circumference, but the rock work was placed with matching swirls so that it looks sort of like the Grand Canyon at sunset.. It reminds me of floating down the Colorado River in Arizona.

A truly GORGEOUS job, once it was done.

True, the parts that didn't work caused me a real headache and a lot of $$ to fix, and his (worthless) concrete stamping subcontractor screwed up my new patio and brick work in the back of the house, but this kind of stuff simply happens in construction, and that's why those "huge profits" that contractors seem to make, aren't so huge when the contractor has integrity to fix problems and does the right thing.

Zars pools seems to have a reputation for taking care of customers after the last check is written, and while a good reputation seems "optional" to new construction businesses, it's a lot harder to live a nice life, when people are chasing you.

Just ask Karl.

Richard J
San Marcos, Tx.

P.S. If you really want to get hold of Karl, I might still be able to find him. I had a private investigator follow him for a while, so I know more than most people probably do. Let me know if I can be of help, but don't expect to find him sitting on a pile of money that you can attach. He co-mingles funds and reporting him to the IRS is usually the best "revenge" for someone like this, but it's highly unlikely that you'll recover cash, imo.Who knows, maybe Karl will wake up before it's too late to ever use his family's good name again.

Richard j
San Marcos, Texas
U.S.A.

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This report was posted on Ripoff Report on 04/07/2008 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Presidential-Pools-And-Spas/San-Antonio-Texas-78213/Presidential-Pools-And-Spas-Karl-Keene-Presidential-Pools-Karl-Keene-Watch-out-for-324348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Now that is the Sir Richard I know!

AUTHOR: Kkeene - (U.S.A.)

Sir Richard,

your post above restores the stand up opinion of the man I knew you to be. Leave your black and white pain picture behind and sling-shot in the beautiful PPS color picture pool /investment you have now in your yard! That is the person I enjoyed many hours of great inspiring conversation with! Yes ,you, the stock broker two years ago forecasted the construction of homes would greatly change our economy in about two years. Hope you made a moving truck load of cash!

I must admit you really hurt my feelings with your last post! Your post that read, "I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006" For the record the first pool I ever helped the home builders build that lived around me build was when I was in 8th grade...my pools on my own started in 2004". Then you slapped me in the face and posted, " The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family"... MY... crew that I recruited and hired that had over 35 years pool building experience plus Memo Mario's father who had been building pools since almost the mid 60's... PLEASE NOTE...A rip off company delivers poor or no delivery of quality, product, or labor! You came to know Mario and the Camargo family not because you discovered them...but because I recruited the most experienced pool building team I could find to build me the best pools ever! Mario nor the Camargo family in over 30 years has ever been instructed to build a pool like any of mine before me! PPS pools are legends...why am I so broke all the time? I always over-deliver (when I get done..."finally")...and leave 95% of the cash in your yard/investment...I am truly now called a pool building renagade!! In reality all the pool funds are in your yard and I am Poor...but not for sale...one off..original..STRESSED!! You had 14 other pool companies come out...you were very impressed because it took me less than 5 minutes to come up with, "The GORGEOUS POOL" , a better pool design than all the others could come up with that had wasted your valuble time for months! I had the vision, you had the budget, I had the best crew I have learned MUCH from...Mario to this day with the thousands of pools under his belt ...Mario still calls me the best pool builder/designer/engineer he has ever met! What a great compliment from such an experienced pool construction builder/engineer! From Tony Robbins I learned if you want to be the BEST in your career...model the best...hang out with the best ones and make it better...it took them decades to learn their career...look at your pool Sir Richard...it looks better than any pool the Camargo family or Mario ever built...WHY!?! the answer is because of the "rip-off" Karl keene! That was my vision! My recruited team! My dream! I will be the best pool builder EVER...in time!

For the record 70 gallons of water loss is less than half the water loss your family uses to flush the toilet...evaperation etc..no greeen spots in the yard during winter simply mean no leaks! I know you don't like the simple put a 5 gallon bucket out full of water, turn All pool pumps off for 5 days, and then measure the drop...your pool/spa has no leak...that is normal...2100 gallons of water come to pennies in your water bill consumption...besides...I sent Joey and his 71 year old father to check for pool leaks when I was greatly enjoying myself building a pool in Gatlinburg Tn...Joey loked at your pool for less than 5 minutes... licked his index fingure...looked up into the clouds and said, "Mr. Richard...there is no leak"...LOL...Sir Richard with all the information I know I truly beleive there is NO water loss! No green spots in the yard plus average gallon lost due to normal evaperation loss you have reported...70 gallons is comical...

Let's do lunch next week...email me at karl@presidentialpoolsandspas.com with instruction... and , "LET'S GET IT ON..." ...you slammed me here on this site so hard.... I want steak...thank you...I am licking my chops!

Your Bro,

Karl





After I wrote my last reply, I read your reply about Julie to another customer, and I'm truly sorry to hear that she has cancer. Hard to believe from someone so bright, happy and -- Young! I hope you are still together with her and able to support her emotionally through a very tough time for her and her kids.

About your father: I think he'd really be proud of you at this point, now that you're addressing your FUBARS directly and not just hiding out until people 'give up'. The internet has made the old Tin Man profession obsolete and the ones who STEP UP (like you're doing here) are the ones that are going to survive. (Incidentally, did I call the construction downturn right, 2 YEARS ago, or what? LOL!)

About my pool -- Karl, I was PPS's BIGGEST FAN until that screw-up with my spa plumbing, and stuff started rolling downhill after that. But the BIGGEST PROBLEM has been the damn LEAKS!
I HAD NO CHOICE BUT TO FIRE YOU, because you made me choose between paying off the last few thousand on our contract (which would have been the END of my leverage) or watching the leaking cause cracks in the new patio, which spread up the brick wall to my house. And all the while, YOU WEREN'T EVEN IN THE SAME STATE! It turned out, you were supervising the TENNESSEE pool job in person.and wouldn't even send anyone competent to LOOK at my problem!

Wanna hear a funny story? You finally sent JOE out to look for the leak in my pool, and (without me saying anything!) WENT DIRECTLY UP TO THE SPA AREA, stood there for 5 seconds and said, 'I don't see any leak.' LOL! (20 years in the pool business, huh Joe?)

But I think Joe KNEW what he did, and just hoped it wouldn't be bad enough to notice!

When I finally found out about LeakFinders, it turns out that JOE and his dad CUT THROUGH THE SPA PVC PIPES -- INSIDE THE CONCRETE SPA SHELL -- IN EIGHT DIFFERENT PLACES!

I had 8 WATER LEAKS IN JUST THE SPA ALONE, KARL! (which was amazing because only the bottom 6 were recessed and couldn't be cut off straight.) If you'd like to see the pictures, just ask!

There's STILL 70 gallons per day leaking somewhere, and nothing showed up during the winter (brown) months with patches of green grass somewhere. It's not just evaporation.(bucket test with matching water levels)

About our friendship -- Karl, I really enjoyed your comaraderie too (and Julie's) and although my attorney said he's NEVER SEEN as complete a documentation of contract breach, I guess I just don't have the hate in my heart to sue. Your last email to me was like Fed-exing me your own head, on a SILVER PLATTER! Lol.......you really want to watch what you write, late at night. Just my opinion!

I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006, you had so many dogs on the same leash, you COULDN'T POSSIBLY have taken care of everyone, and my job fell through your cracks.

The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family, but it only took TWO bad apples to spoil the job. (the plumber and Joe, the plaster man) Andrew (concrete stamping sub) could have simply taped up plastic sheeting, and saved me THOUSANDS OF DOLLARS in completely unnecessary clean up of cement overspray, ALL OVER EVERYTHING.

Karl, I'd really appreciate it if you could send me someone to fix my last leak(s) and we'll call it EVEN if you do -- OK?? (I can't even build a retaining wall or hide the pool equipment until I find out where the darn leaks are, because it might be under the ground where I want to build!)

To anyone considering Karl and his company Presidential Pools and Spas to build their pool, I think (given his recent responses and stepping up to the plate with customers) Karl would be an excellent choice of contractors to consider.

I think you'll find his designs unique and you won't walk into a neighbor's yard and find the same cookie-cutter pool, like might happen if you contract a Keith Zars pool or a Gary Pools project.

Karl is a very smart fellow (underneath all the BS..lol), and he's responding to complaints here on RipoffReport.com because he's learned from his mistakes and has figured out how to avoid them. That's the ONLY way he could still be in business.

Before I contracted with PPS for our pool, I checked out 14 other pool contractors, and when I examined the fine print, I could see PPS really provided the best of everything, WITHOUT me having to ask. I reviewed the specs and spacing of the rebar, the concrete hardness, the brands and models of the equipment provided, and even the plumbing codes and materials used. Everything on the contract was ALREADY THE BEST OF THE BEST, and I would encourage anyone reading this to do the same thing. KNOW WHAT YOU'RE GETTING!

I'm arguably the worst NIGHTMARE CUSTOMER that a pool company could get, because I'm very picky (gee, ya think?) and I was a construction contractor before I got tired of the stress.

If you can get Karl to slow down and take your phone calls (and not overbook!), I think you'll be quite surprised at the amazing pools this guy and his crew can create.

He's not the cheapest, but his pools really stand out!

Richard J

P.S. Karl, please give me a call next week. I'm out of town until then, but will be around after Tuesday, if you want to send someone out. Thanks.

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#2 Author of original report

PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

AUTHOR: Richard j - (U.S.A.)

Hey Karl,

After I wrote my last reply, I read your reply about Julie to another customer, and I'm truly sorry to hear that she has cancer. Hard to believe from someone so bright, happy and -- Young! I hope you are still together with her and able to support her emotionally through a very tough time for her and her kids.

About your father: I think he'd really be proud of you at this point, now that you're addressing your FUBARS directly and not just hiding out until people "give up". The internet has made the old Tin Man profession obsolete and the ones who STEP UP (like you're doing here) are the ones that are going to survive. (Incidentally, did I call the construction downturn right, 2 YEARS ago, or what? LOL!)

About my pool -- Karl, I was PPS's BIGGEST FAN until that screw-up with my spa plumbing, and stuff started rolling downhill after that. But the BIGGEST PROBLEM has been the damn LEAKS!
I HAD NO CHOICE BUT TO FIRE YOU, because you made me choose between paying off the last few thousand on our contract (which would have been the END of my leverage) or watching the leaking cause cracks in the new patio, which spread up the brick wall to my house. And all the while, YOU WEREN'T EVEN IN THE SAME STATE! It turned out, you were supervising the TENNESSEE pool job in person.and wouldn't even send anyone competent to LOOK at my problem!

Wanna hear a funny story? You finally sent JOE out to look for the leak in my pool, and (without me saying anything!) WENT DIRECTLY UP TO THE SPA AREA, stood there for 5 seconds and said, "I don't see any leak." LOL! (20 years in the pool business, huh Joe?)

But I think Joe KNEW what he did, and just hoped it wouldn't be bad enough to notice!

When I finally found out about LeakFinders, it turns out that JOE and his dad CUT THROUGH THE SPA PVC PIPES -- INSIDE THE CONCRETE SPA SHELL -- IN EIGHT DIFFERENT PLACES!

I had 8 WATER LEAKS IN JUST THE SPA ALONE, KARL! (which was amazing because only the bottom 6 were recessed and couldn't be cut off straight.) If you'd like to see the pictures, just ask!

There's STILL 70 gallons per day leaking somewhere, and nothing showed up during the winter (brown) months with patches of green grass somewhere. It's not just evaporation.(bucket test with matching water levels)

About our friendship -- Karl, I really enjoyed your comaraderie too (and Julie's) and although my attorney said he's NEVER SEEN as complete a documentation of contract breach, I guess I just don't have the hate in my heart to sue. Your last email to me was like Fed-exing me your own head, on a SILVER PLATTER! Lol.......you really want to watch what you write, late at night. Just my opinion!

I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006, you had so many dogs on the same leash, you COULDN'T POSSIBLY have taken care of everyone, and my job fell through your cracks.

The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family, but it only took TWO bad apples to spoil the job. (the plumber and Joe, the plaster man) Andrew (concrete stamping sub) could have simply taped up plastic sheeting, and saved me THOUSANDS OF DOLLARS in completely unnecessary clean up of cement overspray, ALL OVER EVERYTHING.

Karl, I'd really appreciate it if you could send me someone to fix my last leak(s) and we'll call it EVEN if you do -- OK?? (I can't even build a retaining wall or hide the pool equipment until I find out where the darn leaks are, because it might be under the ground where I want to build!)

To anyone considering Karl and his company Presidential Pools and Spas to build their pool, I think (given his recent responses and stepping up to the plate with customers) Karl would be an excellent choice of contractors to consider.

I think you'll find his designs unique and you won't walk into a neighbor's yard and find the same cookie-cutter pool, like might happen if you contract a Keith Zars pool or a Gary Pools project.

Karl is a very smart fellow (underneath all the BS..lol), and he's responding to complaints here on RipoffReport.com because he's learned from his mistakes and has figured out how to avoid them. That's the ONLY way he could still be in business.

Before I contracted with PPS for our pool, I checked out 14 other pool contractors, and when I examined the fine print, I could see PPS really provided the best of everything, WITHOUT me having to ask. I reviewed the specs and spacing of the rebar, the concrete hardness, the brands and models of the equipment provided, and even the plumbing codes and materials used. Everything on the contract was ALREADY THE BEST OF THE BEST, and I would encourage anyone reading this to do the same thing. KNOW WHAT YOU'RE GETTING!

I'm arguably the worst NIGHTMARE CUSTOMER that a pool company could get, because I'm very picky (gee, ya think?) and I was a construction contractor before I got tired of the stress.

If you can get Karl to slow down and take your phone calls (and not overbook!), I think you'll be quite surprised at the amazing pools this guy and his crew can create.

He's not the cheapest, but his pools really stand out!

Richard J

P.S. Karl, please give me a call next week. I'm out of town until then, but will be around after Tuesday, if you want to send someone out. Thanks.
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#3 Author of original report

PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

AUTHOR: Richard j - (U.S.A.)

Hey Karl,

After I wrote my last reply, I read your reply about Julie to another customer, and I'm truly sorry to hear that she has cancer. Hard to believe from someone so bright, happy and -- Young! I hope you are still together with her and able to support her emotionally through a very tough time for her and her kids.

About your father: I think he'd really be proud of you at this point, now that you're addressing your FUBARS directly and not just hiding out until people "give up". The internet has made the old Tin Man profession obsolete and the ones who STEP UP (like you're doing here) are the ones that are going to survive. (Incidentally, did I call the construction downturn right, 2 YEARS ago, or what? LOL!)

About my pool -- Karl, I was PPS's BIGGEST FAN until that screw-up with my spa plumbing, and stuff started rolling downhill after that. But the BIGGEST PROBLEM has been the damn LEAKS!
I HAD NO CHOICE BUT TO FIRE YOU, because you made me choose between paying off the last few thousand on our contract (which would have been the END of my leverage) or watching the leaking cause cracks in the new patio, which spread up the brick wall to my house. And all the while, YOU WEREN'T EVEN IN THE SAME STATE! It turned out, you were supervising the TENNESSEE pool job in person.and wouldn't even send anyone competent to LOOK at my problem!

Wanna hear a funny story? You finally sent JOE out to look for the leak in my pool, and (without me saying anything!) WENT DIRECTLY UP TO THE SPA AREA, stood there for 5 seconds and said, "I don't see any leak." LOL! (20 years in the pool business, huh Joe?)

But I think Joe KNEW what he did, and just hoped it wouldn't be bad enough to notice!

When I finally found out about LeakFinders, it turns out that JOE and his dad CUT THROUGH THE SPA PVC PIPES -- INSIDE THE CONCRETE SPA SHELL -- IN EIGHT DIFFERENT PLACES!

I had 8 WATER LEAKS IN JUST THE SPA ALONE, KARL! (which was amazing because only the bottom 6 were recessed and couldn't be cut off straight.) If you'd like to see the pictures, just ask!

There's STILL 70 gallons per day leaking somewhere, and nothing showed up during the winter (brown) months with patches of green grass somewhere. It's not just evaporation.(bucket test with matching water levels)

About our friendship -- Karl, I really enjoyed your comaraderie too (and Julie's) and although my attorney said he's NEVER SEEN as complete a documentation of contract breach, I guess I just don't have the hate in my heart to sue. Your last email to me was like Fed-exing me your own head, on a SILVER PLATTER! Lol.......you really want to watch what you write, late at night. Just my opinion!

I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006, you had so many dogs on the same leash, you COULDN'T POSSIBLY have taken care of everyone, and my job fell through your cracks.

The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family, but it only took TWO bad apples to spoil the job. (the plumber and Joe, the plaster man) Andrew (concrete stamping sub) could have simply taped up plastic sheeting, and saved me THOUSANDS OF DOLLARS in completely unnecessary clean up of cement overspray, ALL OVER EVERYTHING.

Karl, I'd really appreciate it if you could send me someone to fix my last leak(s) and we'll call it EVEN if you do -- OK?? (I can't even build a retaining wall or hide the pool equipment until I find out where the darn leaks are, because it might be under the ground where I want to build!)

To anyone considering Karl and his company Presidential Pools and Spas to build their pool, I think (given his recent responses and stepping up to the plate with customers) Karl would be an excellent choice of contractors to consider.

I think you'll find his designs unique and you won't walk into a neighbor's yard and find the same cookie-cutter pool, like might happen if you contract a Keith Zars pool or a Gary Pools project.

Karl is a very smart fellow (underneath all the BS..lol), and he's responding to complaints here on RipoffReport.com because he's learned from his mistakes and has figured out how to avoid them. That's the ONLY way he could still be in business.

Before I contracted with PPS for our pool, I checked out 14 other pool contractors, and when I examined the fine print, I could see PPS really provided the best of everything, WITHOUT me having to ask. I reviewed the specs and spacing of the rebar, the concrete hardness, the brands and models of the equipment provided, and even the plumbing codes and materials used. Everything on the contract was ALREADY THE BEST OF THE BEST, and I would encourage anyone reading this to do the same thing. KNOW WHAT YOU'RE GETTING!

I'm arguably the worst NIGHTMARE CUSTOMER that a pool company could get, because I'm very picky (gee, ya think?) and I was a construction contractor before I got tired of the stress.

If you can get Karl to slow down and take your phone calls (and not overbook!), I think you'll be quite surprised at the amazing pools this guy and his crew can create.

He's not the cheapest, but his pools really stand out!

Richard J

P.S. Karl, please give me a call next week. I'm out of town until then, but will be around after Tuesday, if you want to send someone out. Thanks.
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#4 Author of original report

PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

AUTHOR: Richard j - (U.S.A.)

Hey Karl,

After I wrote my last reply, I read your reply about Julie to another customer, and I'm truly sorry to hear that she has cancer. Hard to believe from someone so bright, happy and -- Young! I hope you are still together with her and able to support her emotionally through a very tough time for her and her kids.

About your father: I think he'd really be proud of you at this point, now that you're addressing your FUBARS directly and not just hiding out until people "give up". The internet has made the old Tin Man profession obsolete and the ones who STEP UP (like you're doing here) are the ones that are going to survive. (Incidentally, did I call the construction downturn right, 2 YEARS ago, or what? LOL!)

About my pool -- Karl, I was PPS's BIGGEST FAN until that screw-up with my spa plumbing, and stuff started rolling downhill after that. But the BIGGEST PROBLEM has been the damn LEAKS!
I HAD NO CHOICE BUT TO FIRE YOU, because you made me choose between paying off the last few thousand on our contract (which would have been the END of my leverage) or watching the leaking cause cracks in the new patio, which spread up the brick wall to my house. And all the while, YOU WEREN'T EVEN IN THE SAME STATE! It turned out, you were supervising the TENNESSEE pool job in person.and wouldn't even send anyone competent to LOOK at my problem!

Wanna hear a funny story? You finally sent JOE out to look for the leak in my pool, and (without me saying anything!) WENT DIRECTLY UP TO THE SPA AREA, stood there for 5 seconds and said, "I don't see any leak." LOL! (20 years in the pool business, huh Joe?)

But I think Joe KNEW what he did, and just hoped it wouldn't be bad enough to notice!

When I finally found out about LeakFinders, it turns out that JOE and his dad CUT THROUGH THE SPA PVC PIPES -- INSIDE THE CONCRETE SPA SHELL -- IN EIGHT DIFFERENT PLACES!

I had 8 WATER LEAKS IN JUST THE SPA ALONE, KARL! (which was amazing because only the bottom 6 were recessed and couldn't be cut off straight.) If you'd like to see the pictures, just ask!

There's STILL 70 gallons per day leaking somewhere, and nothing showed up during the winter (brown) months with patches of green grass somewhere. It's not just evaporation.(bucket test with matching water levels)

About our friendship -- Karl, I really enjoyed your comaraderie too (and Julie's) and although my attorney said he's NEVER SEEN as complete a documentation of contract breach, I guess I just don't have the hate in my heart to sue. Your last email to me was like Fed-exing me your own head, on a SILVER PLATTER! Lol.......you really want to watch what you write, late at night. Just my opinion!

I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006, you had so many dogs on the same leash, you COULDN'T POSSIBLY have taken care of everyone, and my job fell through your cracks.

The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family, but it only took TWO bad apples to spoil the job. (the plumber and Joe, the plaster man) Andrew (concrete stamping sub) could have simply taped up plastic sheeting, and saved me THOUSANDS OF DOLLARS in completely unnecessary clean up of cement overspray, ALL OVER EVERYTHING.

Karl, I'd really appreciate it if you could send me someone to fix my last leak(s) and we'll call it EVEN if you do -- OK?? (I can't even build a retaining wall or hide the pool equipment until I find out where the darn leaks are, because it might be under the ground where I want to build!)

To anyone considering Karl and his company Presidential Pools and Spas to build their pool, I think (given his recent responses and stepping up to the plate with customers) Karl would be an excellent choice of contractors to consider.

I think you'll find his designs unique and you won't walk into a neighbor's yard and find the same cookie-cutter pool, like might happen if you contract a Keith Zars pool or a Gary Pools project.

Karl is a very smart fellow (underneath all the BS..lol), and he's responding to complaints here on RipoffReport.com because he's learned from his mistakes and has figured out how to avoid them. That's the ONLY way he could still be in business.

Before I contracted with PPS for our pool, I checked out 14 other pool contractors, and when I examined the fine print, I could see PPS really provided the best of everything, WITHOUT me having to ask. I reviewed the specs and spacing of the rebar, the concrete hardness, the brands and models of the equipment provided, and even the plumbing codes and materials used. Everything on the contract was ALREADY THE BEST OF THE BEST, and I would encourage anyone reading this to do the same thing. KNOW WHAT YOU'RE GETTING!

I'm arguably the worst NIGHTMARE CUSTOMER that a pool company could get, because I'm very picky (gee, ya think?) and I was a construction contractor before I got tired of the stress.

If you can get Karl to slow down and take your phone calls (and not overbook!), I think you'll be quite surprised at the amazing pools this guy and his crew can create.

He's not the cheapest, but his pools really stand out!

Richard J

P.S. Karl, please give me a call next week. I'm out of town until then, but will be around after Tuesday, if you want to send someone out. Thanks.
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#5 Author of original report

PRESIDENTIAL POOLS/ KARL KEENE --FINAL UPDATE AND RESOLUTION

AUTHOR: Richard j - (U.S.A.)

Hey Karl,

After I wrote my last reply, I read your reply about Julie to another customer, and I'm truly sorry to hear that she has cancer. Hard to believe from someone so bright, happy and -- Young! I hope you are still together with her and able to support her emotionally through a very tough time for her and her kids.

About your father: I think he'd really be proud of you at this point, now that you're addressing your FUBARS directly and not just hiding out until people "give up". The internet has made the old Tin Man profession obsolete and the ones who STEP UP (like you're doing here) are the ones that are going to survive. (Incidentally, did I call the construction downturn right, 2 YEARS ago, or what? LOL!)

About my pool -- Karl, I was PPS's BIGGEST FAN until that screw-up with my spa plumbing, and stuff started rolling downhill after that. But the BIGGEST PROBLEM has been the damn LEAKS!
I HAD NO CHOICE BUT TO FIRE YOU, because you made me choose between paying off the last few thousand on our contract (which would have been the END of my leverage) or watching the leaking cause cracks in the new patio, which spread up the brick wall to my house. And all the while, YOU WEREN'T EVEN IN THE SAME STATE! It turned out, you were supervising the TENNESSEE pool job in person.and wouldn't even send anyone competent to LOOK at my problem!

Wanna hear a funny story? You finally sent JOE out to look for the leak in my pool, and (without me saying anything!) WENT DIRECTLY UP TO THE SPA AREA, stood there for 5 seconds and said, "I don't see any leak." LOL! (20 years in the pool business, huh Joe?)

But I think Joe KNEW what he did, and just hoped it wouldn't be bad enough to notice!

When I finally found out about LeakFinders, it turns out that JOE and his dad CUT THROUGH THE SPA PVC PIPES -- INSIDE THE CONCRETE SPA SHELL -- IN EIGHT DIFFERENT PLACES!

I had 8 WATER LEAKS IN JUST THE SPA ALONE, KARL! (which was amazing because only the bottom 6 were recessed and couldn't be cut off straight.) If you'd like to see the pictures, just ask!

There's STILL 70 gallons per day leaking somewhere, and nothing showed up during the winter (brown) months with patches of green grass somewhere. It's not just evaporation.(bucket test with matching water levels)

About our friendship -- Karl, I really enjoyed your comaraderie too (and Julie's) and although my attorney said he's NEVER SEEN as complete a documentation of contract breach, I guess I just don't have the hate in my heart to sue. Your last email to me was like Fed-exing me your own head, on a SILVER PLATTER! Lol.......you really want to watch what you write, late at night. Just my opinion!

I think you are EXTREMELY TALENTED at pool design, Karl. I've ALWAYS SAID THAT! But when you started up in 2006, you had so many dogs on the same leash, you COULDN'T POSSIBLY have taken care of everyone, and my job fell through your cracks.

The GORGEOUS POOL that sits in my backyard was created by Mario and the Camargo family, but it only took TWO bad apples to spoil the job. (the plumber and Joe, the plaster man) Andrew (concrete stamping sub) could have simply taped up plastic sheeting, and saved me THOUSANDS OF DOLLARS in completely unnecessary clean up of cement overspray, ALL OVER EVERYTHING.

Karl, I'd really appreciate it if you could send me someone to fix my last leak(s) and we'll call it EVEN if you do -- OK?? (I can't even build a retaining wall or hide the pool equipment until I find out where the darn leaks are, because it might be under the ground where I want to build!)

To anyone considering Karl and his company Presidential Pools and Spas to build their pool, I think (given his recent responses and stepping up to the plate with customers) Karl would be an excellent choice of contractors to consider.

I think you'll find his designs unique and you won't walk into a neighbor's yard and find the same cookie-cutter pool, like might happen if you contract a Keith Zars pool or a Gary Pools project.

Karl is a very smart fellow (underneath all the BS..lol), and he's responding to complaints here on RipoffReport.com because he's learned from his mistakes and has figured out how to avoid them. That's the ONLY way he could still be in business.

Before I contracted with PPS for our pool, I checked out 14 other pool contractors, and when I examined the fine print, I could see PPS really provided the best of everything, WITHOUT me having to ask. I reviewed the specs and spacing of the rebar, the concrete hardness, the brands and models of the equipment provided, and even the plumbing codes and materials used. Everything on the contract was ALREADY THE BEST OF THE BEST, and I would encourage anyone reading this to do the same thing. KNOW WHAT YOU'RE GETTING!

I'm arguably the worst NIGHTMARE CUSTOMER that a pool company could get, because I'm very picky (gee, ya think?) and I was a construction contractor before I got tired of the stress.

If you can get Karl to slow down and take your phone calls (and not overbook!), I think you'll be quite surprised at the amazing pools this guy and his crew can create.

He's not the cheapest, but his pools really stand out!

Richard J

P.S. Karl, please give me a call next week. I'm out of town until then, but will be around after Tuesday, if you want to send someone out. Thanks.
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#6 REBUTTAL Owner of company

Why you are really upset at me...I lost my patience

AUTHOR: Kkeene - (U.S.A.)

Dear Richard,

Truly great to hear you are alive...we all prayed for you and thank Jesus He hears our prayers! Through our Lord and Savier He can heal all disease. I love you brother!

I actually learned this internet stuff from you and wanted to say thank you! Your countless hours of advice to me and your seemingly unlimited amount of your lifes business/life experience stories you instructed me with have really assisted me move forward with my business! My business is much more complicated now, pools are much more beautiful/amazing/ complicated...and of course if I am not perfect and toally don't keep kissing butt all the time...I get complaints just like any successful operation. You are the perfect witness that I always give my absolute best! Maybe I am not the best, but my heart can't accept that! Do I lose my great gift of patience and lose it once in a great while...well you can attest to that in the last email I ever sent you before this place that hurt a great relationship as good friends we became. For the record I appaulazize I ever wrote that mean email! Shit happens and I emtionally blew out of reasonableness!

You know I lost my wonderful father at a young age, have no father figure for advise, and as a young business owner I will make my mistakes along the way. As a young person/business owner with a truly "great heart"... I alaways have given my integritys best! You actually wrote me a great letter once upon a time I was the best contractor you had ever dealt with. You presented that letter while your family and mine were sharing dinner together one short Sunday memory ago. That letter really made me feel appreciated!!! Thank you for that Richard because as you know as a fellow cotractor...no matter how much we do for our clients it seems we can never please them in the end!

I know the real reason you are mad/upset and post negatives about PPS "sits on no cash pile" (...but, who really does...) comes from your quote next, "But Karl, although the pool plan was admittedly tough to execute, I felt that we were becoming friends, and it was saddening /maddening to me that you threw me under the bus, while working on other projects"...from Karl Keene..we were becoming great friends...and for the record I am your friend! Fuck the pool...fuck the ripoff report...I became and still feel and know I am A great/unique/true friend of yours! I learned a lot from you! I can still see us there enjoying ourselves in your fancy/comfortable Louis Shanks brown leather chairs watching OUR pool being built right in front of our eyes as we laughed together countless times in your yellow Florida room talking about this and that...that was real and most meaning to me...fuck the money...Karl Arthur Keene is NOT for sale! Yes we were/are real friends...confused about ourselves at time, issn't evertone....we truly are real friends that don't get along/agree all the time...we argue...we swear we hate each other for life...here we are some place in time being friends again...

God bless you brother...I am smiling remembering all our laughs! There were countless dealing with these workers...Remember Vic's F350 diesel shooting fluid all over your driveway...I have come to find out that is a F--up of that model. LOL!

Your friend.

Karl Keene
PPS
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#7 Author of original report

update

AUTHOR: Richard j - (U.S.A.)

Hey Karl, good to see you stepping up, but facts can be stubborn things.

On July 4th weekend, 2006, the weasel pool electronics sub (Ben, I think was his name) came over to install the pool pumps and informed us that there were "not enough pipes for the pumps", and as you remember, it turned out that Victor's drunken son had forgotten to install a critical supply pipe in the spa.

Incidentally, I hope you found out that Ben was also stealing from YOU, and not just the tools, electronics and supplies he stole from my backyard.

Anyway, it turned out that Victor's son had plumbed the pool wrong, and his mistakes were covered in 4 FEET of cement. But it wasn't just missing pipes, and pipes hooked up wrong under the ground.

I fired you and your outfit because I had a 2 THOUSAND GALLON/ per day water leak from the pool and you REFUSED to even look at, until I paid the last remaining 7% due on the pool. Of course, you hadn't finished most of the work I had already paid for. (the rock work, the electronics, the plumbing, the damage to the house and pool by the idiot Andrew stamping guy, just to name the main ones)

And because the pool is located slightly ABOVE the house on the hill, there was/is a real danger that the leaking pool could also compromise the foundation of our house!

Karl, to this day, the pool still leaks about 70 gallons per day.

But your plaster team of Joe and his dad were the culprits that caused the main leak (that wound up costing $8 grand to find and fix.)

On the day that Joe and dad came to plaster, Joe borrowed my DeWalt reciprocating saw to cut off the rough-in plumbing in the spa, and sent me on a Lowe's run to find the correct blade for cutting off recessed PVC, so that the spa jets would be flush to the spa wall.

When I came back, Joe had forgotten he even sent me (!) and had already glued the jets into the spa.

It turns out, Joe simply used MY 8 inch blade to cut the pipes off by making slits in them, then breaking them off with pliers! But he also let the tip of the saw cut through the PVC INSIDE THE CONCRETE, and that was the eventual source of the leak that cost me 8 GRAND to find and fix.

But I spent another 20 grand BESIDES that, for all the rest of the problems caused by Andrew, Ben and Joe. And Karl, IT'S STILL NOT FIXED!

When I got the pool usable (November, 2006) I finally took all my bills, photos, email copies, and contract to our local attorney here in San Marcos, and I took him out to lunch to talk it over.

After almost 2 hours, we were both laughing so hard, the waitress had to come over to quiet us down and the attorney was gasping for breath as he stammered out, "This will probably be the first construction dispute in Texas history, remedied by LETHAL INJECTION."

We were both IN TEARS as I read your final email to him! He said it was a good thing I had the email record, or the judge would probably not believe me and have BOTH of us detained for psychological eval!

But Karl, although the pool plan was admittedly tough to execute, I felt that we were becoming friends, and it was saddening /maddening to me that you threw me under the bus, while working on other projects.

When I told the attorney that you had been trying to supervise my pool construction while trying to supervise that TENNESSEE pool in GATLINBERG, he looked at me like I was from Mars. "You're making this up, aren't you?", he said.

Like I said Karl, I feel like you have a good heart underneath all the BS, and if I hadn't, I would have hired people to hound your butt from now until hell froze over. But I hope you take care of these other complaints, and not just try to BS your way out of it.

BS fools no one, Karl.

As for me, I could still use the services of someone who really knows how to find swimming pool leaks.

Richard
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#8 Author of original report

update

AUTHOR: Richard j - (U.S.A.)

Hey Karl, good to see you stepping up, but facts can be stubborn things.

On July 4th weekend, 2006, the weasel pool electronics sub (Ben, I think was his name) came over to install the pool pumps and informed us that there were "not enough pipes for the pumps", and as you remember, it turned out that Victor's drunken son had forgotten to install a critical supply pipe in the spa.

Incidentally, I hope you found out that Ben was also stealing from YOU, and not just the tools, electronics and supplies he stole from my backyard.

Anyway, it turned out that Victor's son had plumbed the pool wrong, and his mistakes were covered in 4 FEET of cement. But it wasn't just missing pipes, and pipes hooked up wrong under the ground.

I fired you and your outfit because I had a 2 THOUSAND GALLON/ per day water leak from the pool and you REFUSED to even look at, until I paid the last remaining 7% due on the pool. Of course, you hadn't finished most of the work I had already paid for. (the rock work, the electronics, the plumbing, the damage to the house and pool by the idiot Andrew stamping guy, just to name the main ones)

And because the pool is located slightly ABOVE the house on the hill, there was/is a real danger that the leaking pool could also compromise the foundation of our house!

Karl, to this day, the pool still leaks about 70 gallons per day.

But your plaster team of Joe and his dad were the culprits that caused the main leak (that wound up costing $8 grand to find and fix.)

On the day that Joe and dad came to plaster, Joe borrowed my DeWalt reciprocating saw to cut off the rough-in plumbing in the spa, and sent me on a Lowe's run to find the correct blade for cutting off recessed PVC, so that the spa jets would be flush to the spa wall.

When I came back, Joe had forgotten he even sent me (!) and had already glued the jets into the spa.

It turns out, Joe simply used MY 8 inch blade to cut the pipes off by making slits in them, then breaking them off with pliers! But he also let the tip of the saw cut through the PVC INSIDE THE CONCRETE, and that was the eventual source of the leak that cost me 8 GRAND to find and fix.

But I spent another 20 grand BESIDES that, for all the rest of the problems caused by Andrew, Ben and Joe. And Karl, IT'S STILL NOT FIXED!

When I got the pool usable (November, 2006) I finally took all my bills, photos, email copies, and contract to our local attorney here in San Marcos, and I took him out to lunch to talk it over.

After almost 2 hours, we were both laughing so hard, the waitress had to come over to quiet us down and the attorney was gasping for breath as he stammered out, "This will probably be the first construction dispute in Texas history, remedied by LETHAL INJECTION."

We were both IN TEARS as I read your final email to him! He said it was a good thing I had the email record, or the judge would probably not believe me and have BOTH of us detained for psychological eval!

But Karl, although the pool plan was admittedly tough to execute, I felt that we were becoming friends, and it was saddening /maddening to me that you threw me under the bus, while working on other projects.

When I told the attorney that you had been trying to supervise my pool construction while trying to supervise that TENNESSEE pool in GATLINBERG, he looked at me like I was from Mars. "You're making this up, aren't you?", he said.

Like I said Karl, I feel like you have a good heart underneath all the BS, and if I hadn't, I would have hired people to hound your butt from now until hell froze over. But I hope you take care of these other complaints, and not just try to BS your way out of it.

BS fools no one, Karl.

As for me, I could still use the services of someone who really knows how to find swimming pool leaks.

Richard
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#9 Author of original report

update

AUTHOR: Richard j - (U.S.A.)

Hey Karl, good to see you stepping up, but facts can be stubborn things.

On July 4th weekend, 2006, the weasel pool electronics sub (Ben, I think was his name) came over to install the pool pumps and informed us that there were "not enough pipes for the pumps", and as you remember, it turned out that Victor's drunken son had forgotten to install a critical supply pipe in the spa.

Incidentally, I hope you found out that Ben was also stealing from YOU, and not just the tools, electronics and supplies he stole from my backyard.

Anyway, it turned out that Victor's son had plumbed the pool wrong, and his mistakes were covered in 4 FEET of cement. But it wasn't just missing pipes, and pipes hooked up wrong under the ground.

I fired you and your outfit because I had a 2 THOUSAND GALLON/ per day water leak from the pool and you REFUSED to even look at, until I paid the last remaining 7% due on the pool. Of course, you hadn't finished most of the work I had already paid for. (the rock work, the electronics, the plumbing, the damage to the house and pool by the idiot Andrew stamping guy, just to name the main ones)

And because the pool is located slightly ABOVE the house on the hill, there was/is a real danger that the leaking pool could also compromise the foundation of our house!

Karl, to this day, the pool still leaks about 70 gallons per day.

But your plaster team of Joe and his dad were the culprits that caused the main leak (that wound up costing $8 grand to find and fix.)

On the day that Joe and dad came to plaster, Joe borrowed my DeWalt reciprocating saw to cut off the rough-in plumbing in the spa, and sent me on a Lowe's run to find the correct blade for cutting off recessed PVC, so that the spa jets would be flush to the spa wall.

When I came back, Joe had forgotten he even sent me (!) and had already glued the jets into the spa.

It turns out, Joe simply used MY 8 inch blade to cut the pipes off by making slits in them, then breaking them off with pliers! But he also let the tip of the saw cut through the PVC INSIDE THE CONCRETE, and that was the eventual source of the leak that cost me 8 GRAND to find and fix.

But I spent another 20 grand BESIDES that, for all the rest of the problems caused by Andrew, Ben and Joe. And Karl, IT'S STILL NOT FIXED!

When I got the pool usable (November, 2006) I finally took all my bills, photos, email copies, and contract to our local attorney here in San Marcos, and I took him out to lunch to talk it over.

After almost 2 hours, we were both laughing so hard, the waitress had to come over to quiet us down and the attorney was gasping for breath as he stammered out, "This will probably be the first construction dispute in Texas history, remedied by LETHAL INJECTION."

We were both IN TEARS as I read your final email to him! He said it was a good thing I had the email record, or the judge would probably not believe me and have BOTH of us detained for psychological eval!

But Karl, although the pool plan was admittedly tough to execute, I felt that we were becoming friends, and it was saddening /maddening to me that you threw me under the bus, while working on other projects.

When I told the attorney that you had been trying to supervise my pool construction while trying to supervise that TENNESSEE pool in GATLINBERG, he looked at me like I was from Mars. "You're making this up, aren't you?", he said.

Like I said Karl, I feel like you have a good heart underneath all the BS, and if I hadn't, I would have hired people to hound your butt from now until hell froze over. But I hope you take care of these other complaints, and not just try to BS your way out of it.

BS fools no one, Karl.

As for me, I could still use the services of someone who really knows how to find swimming pool leaks.

Richard
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#10 Author of original report

update

AUTHOR: Richard j - (U.S.A.)

Hey Karl, good to see you stepping up, but facts can be stubborn things.

On July 4th weekend, 2006, the weasel pool electronics sub (Ben, I think was his name) came over to install the pool pumps and informed us that there were "not enough pipes for the pumps", and as you remember, it turned out that Victor's drunken son had forgotten to install a critical supply pipe in the spa.

Incidentally, I hope you found out that Ben was also stealing from YOU, and not just the tools, electronics and supplies he stole from my backyard.

Anyway, it turned out that Victor's son had plumbed the pool wrong, and his mistakes were covered in 4 FEET of cement. But it wasn't just missing pipes, and pipes hooked up wrong under the ground.

I fired you and your outfit because I had a 2 THOUSAND GALLON/ per day water leak from the pool and you REFUSED to even look at, until I paid the last remaining 7% due on the pool. Of course, you hadn't finished most of the work I had already paid for. (the rock work, the electronics, the plumbing, the damage to the house and pool by the idiot Andrew stamping guy, just to name the main ones)

And because the pool is located slightly ABOVE the house on the hill, there was/is a real danger that the leaking pool could also compromise the foundation of our house!

Karl, to this day, the pool still leaks about 70 gallons per day.

But your plaster team of Joe and his dad were the culprits that caused the main leak (that wound up costing $8 grand to find and fix.)

On the day that Joe and dad came to plaster, Joe borrowed my DeWalt reciprocating saw to cut off the rough-in plumbing in the spa, and sent me on a Lowe's run to find the correct blade for cutting off recessed PVC, so that the spa jets would be flush to the spa wall.

When I came back, Joe had forgotten he even sent me (!) and had already glued the jets into the spa.

It turns out, Joe simply used MY 8 inch blade to cut the pipes off by making slits in them, then breaking them off with pliers! But he also let the tip of the saw cut through the PVC INSIDE THE CONCRETE, and that was the eventual source of the leak that cost me 8 GRAND to find and fix.

But I spent another 20 grand BESIDES that, for all the rest of the problems caused by Andrew, Ben and Joe. And Karl, IT'S STILL NOT FIXED!

When I got the pool usable (November, 2006) I finally took all my bills, photos, email copies, and contract to our local attorney here in San Marcos, and I took him out to lunch to talk it over.

After almost 2 hours, we were both laughing so hard, the waitress had to come over to quiet us down and the attorney was gasping for breath as he stammered out, "This will probably be the first construction dispute in Texas history, remedied by LETHAL INJECTION."

We were both IN TEARS as I read your final email to him! He said it was a good thing I had the email record, or the judge would probably not believe me and have BOTH of us detained for psychological eval!

But Karl, although the pool plan was admittedly tough to execute, I felt that we were becoming friends, and it was saddening /maddening to me that you threw me under the bus, while working on other projects.

When I told the attorney that you had been trying to supervise my pool construction while trying to supervise that TENNESSEE pool in GATLINBERG, he looked at me like I was from Mars. "You're making this up, aren't you?", he said.

Like I said Karl, I feel like you have a good heart underneath all the BS, and if I hadn't, I would have hired people to hound your butt from now until hell froze over. But I hope you take care of these other complaints, and not just try to BS your way out of it.

BS fools no one, Karl.

As for me, I could still use the services of someone who really knows how to find swimming pool leaks.

Richard
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#11 REBUTTAL Owner of company

Beautiful Coral swirl Pool...

AUTHOR: Kkeene - (U.S.A.)

Richard,

I really expected more out of you! Your pool was a very complicated and detailed pool to build. Our problem was you had been a contractor before and we simply bumped heads too much! We had a very close relationship almost right up to the end when you threatened to shoot Andrew my decative deck crew leader in the head one morning when he simply showed up to discuss your decks re-color and clean-up.

For the record we started your pool in late April of 2006 and at the end of July it was ready for plaster and to be filled with water. You made numerous changes along the way too. Construction or remodeling is very frustrating and we all try our best to get through it...you had 15 pool builders bid that pool. You went with me because I had the best design of a pool that would stair-step following the terrain of your yard. I completed your pool/spa plaster, wasn't paid for that, and I delivered your expensive pool/spa equipment and wasn't paid for that.

In truth you never denied paying me for the above...I simply never requested the payments from you. Reason being once I had water in your pool, the equipment was installed so you could swim...I simply let you take over. I really enjoyed you as a person...we just didn't work good together with all the constant drilling you put me through...over and over again I would inform you I had a great pool building team ( ...which even you admit)that knew what we were doing. You just continued to keep acting as the contractor which I know now you meant no harm...it was just vey frusrating for me and the crew!

In the end you must admit I designed an amazing pool, had a good crew that could build my vision, and delivered a really nice pool to you! You couldn't picture it until right before we filled it with water... In the end we need to leave out the emotions and give thanks for the positives...as a team we created a beautiful pool together! My problem is my pool designs are loaded with very unique pool features that are designed to flow with the elevations of the yard...no cookie cutters...these pools take time especially when you made several changes that you were never charged for.

I have always tried my best to deliver totally top nouch looking pools and your pool is certainly a great proof of that. We only live once Richard...you were never really upset at me...you were angry mostly at the deck guy that upset you in the end, the electric nut you really disliked, and the fact you were having medical issues which I pray you have gotten over! You called me all the time and we talked often and much...I always checked pool phases several times, and when you requested for me to drive out to San Marcus...I came!

Looking back now I should have insisted more that you sit back, relax, an let us simply build the pool the way we knew how to!


You know in your heart I did a great job designing your pool, great engineering, and had a good crew...construction can get very frustrating! Nobody ever said life was going to be easy...


I wish you and your family well Richard...it is hot weather time and I hope you enjoy your beautiful coral swirl pool for years to come! Be good!


Yours truly,

Karl

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