- Report: #751753
Report - Rebuttal - Arbitrate
Complaint Review: Presidential Pools VA
Presidential Pools VA1528 New York Ave, VA Beach, VA 23454 Va Beach, Virginia United States of America
Presidential Pools VA Presidential Pools of Va Frank Gravatt owner Presidential Pools of Va Frank Gravatt owner of a Scamming POOL company from Va Beach... Watchout for them! Va Beach , Virginia
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Now its May of 2011 and time to open the pool and enjoy it for the summer...NOT. The new filter is spraying water everywhere. I replace it thinking it was broken only to find out the it wasn't broken, it was a gasket problem. I get the pool ready for use and the FIRST day my kids get in it the liner rips. It rips in an unusual place, behind the ladder and about 5" from the top. No pool toys are in the pool as we dont have anything other than 4 noodles. No one could reach that area because of the ladder and the rip happened to the HIGH side of the pool, which leads me to believe the extra pressure of people in the pool was too much fot the liner as it was already under much strain from the unlevelness of my pool. I contact Renne and she states that the liner is under warrenty if it is deffective (which it wasn't...it was a new liner). I asked her is it warrented against poor installation and never got any response. At this time Im really upset and want to use my pool so I call a local pool professional and he is amazed that my pool is standing. He's never seen anything like this before. He shows me all the reasons why my pool was unsafely installed. Now Im not getting anywhere with "Presidential Fools" so I hire my local pool company who is, licesensed and part of the BBB, to take down my mess and level the ground and reinstall my pool. Now taking on more expense to get this pool up and SAFELY enjoyable more problems arise. "Presidential Fools" put my pool up so badly that they had to modify it. They cut 2 stabbalizer rails, 2 galvanized top seat rails and 1 resin joint to make it fit their mistakes. Now I've got my pool up and what do you know I can't finish until I find new top seats...which is not easy to find. So i again am left with a mess thanks the professionals at "Presidential Pools of Va" Thanks Frank and Renee for scamming yet another one of your fellow Americans. BEWARE of this duo...they are the "PROS" of pool scam!!!!
This report was posted on Ripoff Report on 07/12/2011 05:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Presidential-Pools-VA/Va-Beach-Virginia-23454/Presidential-Pools-VA-Presidential-Pools-of-Va-Frank-Gravatt-owner-Presidential-Pools-of-V-751753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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