• Report: #559821

Complaint Review: President's Choice MasterCard

  • Submitted: Mon, January 25, 2010
  • Updated: Sun, January 31, 2010

  • Reported By: jsk7 — London Ontario Canada
President's Choice MasterCard
Scarborough, Ontario United States of America

President's Choice MasterCard PC MasterCard ,owned by CIBC bank, Balance Transfer Ripoff Scarborough, Ontario

*Author of original report: Case resolved

*Author of original report: Please correct

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On or about November 12, 2009 I received a telemarketing call from PC Mastercard with a balance transfer offer (of 1.9%).

I gave the telemarketer my TD Visa credit card number and the amount of $3175.

This amount was charged to my PC Mastercard, but it did not appear on my TD Visa.

Upon further investigation, the telemarketing representative mixed up the numbers and my $3175 was transferred to someone else's TD Visa card.

PC Mastercard is supposed to record all telemarketing calls, so they should review the call and fire this agent.

I have spoken to supervisors at PC Mastercard - Graham X29 and Eric W26 (they will not provide their last names) to no avail. This has gone on over 2 months and has not been cleared up.

I have called them countless times and am told it may take several more weeks. I was even told by a representative (with bad English) that they would call me and inform me of their "decision" to return my money (that they stole or transferred to the wrong account.)

I am out $3175 and am still expected to make payments on my PC MasterCard.

Someone help!

This report was posted on Ripoff Report on 01/25/2010 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Presidents-Choice-MasterCard/Scarborough-Ontario-/Presidents-Choice-MasterCard-PC-MasterCard-owned-by-CIBC-bank-Balance-Transfer-Ripoff-S-559821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Case resolved

AUTHOR: jsk7 - (Canada)

This company has refunded my $3175 plus refunded some interest (not much).
This has taken an awfully long time and created a great deal of stress. I
don't think I have been compensated adequately.

I will never take a telemarketing call from this company again.

They are totally unprofessional.
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#2 Author of original report

Please correct

AUTHOR: jsk7 - (Canada)

PC MasterCard is located in Canada, not USA. Please correct this.
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