- Report: #26091
Report - Rebuttal - Arbitrate
Complaint Review: Prestige BMW
Prestige BMW985 Route 17 South,Ramsey NJ 07446 Ramsey, New Jersey U.S.A.
Prestige BMW they mistreat customers, no customer service, and no accountability, and flat out lie to customers Ramsey New Jersey
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I scheduled my 3rd and final free servicing shortly before my lease was up. I scheduled with them and purposely asked if my 3rd oil change would be included. They scheduled the appointment and said that it would indeed be free. when i showed up for the appointment, I asked again, just to be sure, if the 3rd servicing would be free. They corrected me and said that it would be $80 or so. I exclaimed that this is my third oil change and should be free as i was told. they told me that i was over the 3 year period, by one month. Supposedly the in service date of my car was JULY of 1998 even though I didn't drive the car of lot until sept 1998. Hence, my servicing was free only if I had the servicing done by July of 2001, not any later. and of course none of this pertinent information could have been given to me at the time of my scheduling of my 3rd appointment. OF COURSE NOT!!!!
So i told them that I would change my own oil. The windshield wipers left a scratch across the windshield, even though they were checked and supposedly satisfactory. The tires I took to a local retail tire center. They helped me with the manufacturers and I received $400 refund for faulty tires, that shouldn't be cracking with so few miles, and so much tread left.
all in all, Prestige BMW is the worst dealership that i have ever been to, and plan never to return, and to pass on the worst experience that i have ever had with a company that bases so much emphasis on customer satisfaction!
wo, New Jersey
This report was posted on Ripoff Report on 08/04/2002 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prestige-BMW/Ramsey-New-Jersey-07446/Prestige-BMW-they-mistreat-customers-no-customer-service-and-no-accountability-and-flat-26091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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