In July 2006 I received a call from "Prestige Timeshare Marketing" (Andrew Ball) saying that they had buyers for my property in Hawaii. They could have it sold for me in a few days, 90 days max. They mailed me the contract and I signed it on July 24, 2006. It had already been initialed by someone at Prestige and it was dated July 17, 2006.
I deleted item 3 on the contract because we had already discussed that I would not pay additional monthly advertising fees and Andrew agreed.
I call back a couple of months later and left word for a call back. I didn't hear back from them so I called on December 6, 2006 and left word for someone to call me. Diana Cole called me back and said that my file had been misfiled and nothing had been done on my property. They will start trying to sale my property. She told me to call back mid January or February.
I called back at 12:00 PM on 1/9/07 and left word for Diana Cole to call me back. I called back again at 3:20 PM and talked to Diana and she said she would look up my account and get back with me. On 1/10/07 she called back and told me that my property had been sold on 1/5/07 for $14,500.00. But it will take up to 4 months for financing and for me to callback in 4 months.
About 5 months later I called back and ask for Diana but I was then forwarded to David Harris. He took over my account. I ask him about my property sale. He said he would have to check it out. He would call back. He didn't call back so in a couple of days I called back. He told me that the couple that was purchasing the property that the man passed away and the wife didn't want the property anymore. They were having a big push in a couple of weeks and he though that it would sale. I called back every other month and left my contract number with the answering service but no return calls.
So in January 2008 I started calling back to find out that David Harris was no longer there, but it took about a week for the answering service to tell me that. Than I ask who do I need to talk to. Answer was Samantha Pierson, she was the Vice President. But to find out she was hardly ever in. Finally did get her for 20 to 30 seconds and she said she would look up my account and get it sold. She had a meeting to go to, so she had to go so she could sale property. So I called back daily just to talk to answering service or get no answer at all.
Finally on February 6, 2008 I got to talk to her and she told me that she had sold my property for $14,000.00, but I had to pay my balance of $2198.00. I had to pay by check only, no credit card. They originally did and they got their money before I got off the phone. I told her that I had already paid $1497.00 which was all I owed. She told me that that was just a down payment and $2198.00 was the balance due. I disagreed with her but she said that she would send a FedEx truck by on February 7, 2008 to pick up a check.
I told her that I checked my contract that I signed and there was no mention of additional cost that I would have to pay and she acknowledged that fact but Andrew Ball was suppose to tell me that. I wouldn't have given them $3695.00 to sale the property.
I though about them not accepting credit cards no more and it made me to start wondering that something was not right. So I got on line the morning of 2/7/08 and did a web search for "Prestige timeshare Marketing". The only thing came up was the Rip-Off Report website. After reading 22 complaints and they were all similar to my problem.
So I wrote a letter to Samantha telling her to take out my $2198.00 from the sale of my property and forward the rest to me.
If you try and call Prestige now you will get a phone disconnect from the phone company.
Doing additional checking I have found out that American Timeshare Marketing has the same address as Prestige Timeshare Marketing. Also one of their former employees said that Samantha Pierson is Jessica with American Timeshare Marketing.