From my expericene I feel like Priceline Mortgage is only interested in collecting non-refundable deposits and has no intent of funding mortages that they start processing on.
From the American Express website I followed a link to Ameriprise, talked to a mortgage broker, was happy with the information given and proceeded to tell them to proceed with creating a home mortgage for us. Documents once they arrived showed had Priceline Mortgage on them instead of Ameriprise.
Up to the point where they charged my credit card a $395 non-refundable fee my service was great. After that everything turned stranged.
I didn't get physical documents until 3 weeks after we locked in our rates and my processer almost told me that they didn't really need me to sign them and send them back. They sent the documents by snail mail rather than FexEx.
I sent all my supporting documents a month and a half before closing and asked them to make sure there were no problems as I didn't want to run into questions right at closing.
The DAY before we suppose to close the contact me and tell me that they need all these extra documents.
I ask what this is going to do to our "guranteed on time closing" and I am told that they only guarantee on time closing if they don't run into any issues.
They also state that the appraisal said that the house was un-livable (a gutter was torn off) and that without further information they couldn't fund.
I send them our home inspection that states there are "no active leaks" in the house.
They reply that's not good enough. They'll only consider funding if we get a structural engineer AND roofing inspector out to do another inspection. The additional cost to us would be $575.
Meanwhile I am feeling like they don't WANT to lend to us. My real estate agent say they're acting funny, as does my home inspector. So I talk to 3 other banks, (Chase, Countrywide, and a local bank) and ALL 3 of them state that they could lend on the appraisal given as the value is higher than our loan request AS-IS.
So my impression is that Priceline Mortgage is only in it for the non-refundable deposit and after that they have no intention of funding mortgages.
I am now 6 days AFTER my guarantee on time closing date and NO mortgage. I have to move in two weeks and Priceline Mortgage does not act concerned a bit. I got an e-mail today from them staing that my lock rate was about to expire but no-one has contacted me to ask if we've been able to get those additional inpections.
I am now working with a local bank who thinks they'll have us closed next week. Since they've only been working on it a week I am delighted.