• Report: #521916

Complaint Review: Priceline Priceline.com

  • Submitted: Tue, November 10, 2009
  • Updated: Tue, November 10, 2009

  • Reported By: Kathleen — Portland Maine U.S.A.
Priceline Priceline.com
Internet, Maine United States of America

Priceline - Priceline.com Thifty Rental Car Reserved rental car online and lost internet connection immediately called them to cancel within 1 minute - was told no refunds! Internet, Maine

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I am living on SSI so I don't have any extra money to spare.  I do not own a car and needed to see a family member who became very ill.  So I went online to search prices for a rental car and came across the web site Priceline.

I reserved a car at Thrifty and realized they had made a mistake as the car was to be picked up in Hawaii (??), I live in Portland, Maine.  I never even mentioned another state.  I called and they changed it to Portland, Maine Jetport.

I immediately called (within 60 seconds) to cancel the reservation when I discovered that they had to do a credit check on me because I had paid with my debit card (I do not have a credit card) and that they would also require a $200 or so deposit on the rental.   I wanted to cancel as the taxi would have been $20.00 each way if my credit was not approved and I really could not afford that or the deposit.  I was told "no refunds" and was given at least 6 telephone numbers to call.  I had lost my internet connection by then and did not have the reservation numbers or confirmation number.

In addition, I also called Thrifty at the Portland Jetport in Portland, Maine and was given the same runaround.

I contacted my bank, as the charge had gone through immediately and left me with hardly anything in my account.  That would have been okay because I needed the car but I had changed my mind due to the credit check and deposits.

I am no without the $282.44 that they stole from my checking account and did not get to see my sister.  It is too late now.


I did not ever go to Thrifty rehtal car at the Portland, Maine Jetport or pick up the car.  As a matter of fact, I have never even been to Thrifty rental car in my whole life.

If I had taken this car without paying them I would be arrested for theft of services and be in jail.  What do you call it when it is just the opposite?


I need and want my money back.  It has been 2 weeks now.



I don't understand how they think they are entitled to keep my money when I called to cancel within 1 minute, not 24 hours. 


This report was posted on Ripoff Report on 11/10/2009 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline-Pricelinecom/Internet-Maine-04103/Priceline-Pricelinecom-Thifty-Rental-Car-Reserved-rental-car-online-and-lost-internet-c-521916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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