- Report: #613166
Report - Rebuttal - Arbitrate
Complaint Review: Priceline Priceline.com
Priceline Priceline.com800 Connecticut Ave. Norwalk, Connecticut United States of America
Priceline Priceline.com I requested an oceanfront hotel at Virginia Beach because I am taking my grandchild with a disability for a short vacation. Priceline booked me in a hotel across the busy street from the ocean. The Norwalk, Connecticut
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Six weeks before a short vacation, I called Priceline to book a hotel because I had not been to Virginia Beach for a number of years. I requested to be booked in an oceanfront hotel because I am taking my two small grandchildren, a 4 year old and a 7 year old with a disability. Because of their ages and the one with a disability, I felt that it would be too dangerous crossing streets and/or crossing parking lots. I stressed several times that it had to be an oceanfront.
I was booked in a hotel across a busy street. I telephoned Priceline within 30 minutes that they had made an error and booked me in a hotel across a busy street from the ocean. They said tough luck. If you don't want to go fine, but we keep the money. I have 17 emails from them refusing to correct their mistake. And, I have had 5 converstions with them. I never asked for a refund, but I continually asked that they rebook me in an oceanfront hotel and I would pay the difference.
This is not a customer friendly agency and they are a major ripoff. I have made customer complaints and reported them to be Better Business Bureau.
This report was posted on Ripoff Report on 06/11/2010 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline-Pricelinecom/Norwalk-Connecticut-06854/Priceline-Pricelinecom-I-requested-an-oceanfront-hotel-at-Virginia-Beach-because-I-am-613166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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