- Report: #500199
Report - Rebuttal - Arbitrate
Complaint Review: Priceline Priceline.com
Priceline Priceline.comhttp://priceline.com Internet United States of America
Priceline Priceline.com Priceline travel insurance (AIG / Mercury USA) worthless - they demand your entire medical history for a small claim. Internet
*Consumer Comment: how about a dog in "hospice?" eek!@
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"I authorize disclosure of my medical records and all other records relating to my past, present, or future physical or mental health or condition; health care I receive; the past, present, or future payment for my health care; and any related diagnosis, treatment, or prognosis. This authorization also includes information on the diagnosis and treatment of mental illness and the use of alcohol, drugs and tobacco, but excludes 'psychotherapy notes' as those are defined in HIPAA."
Hmm, Priceline didn't mention I'd have to disclose this when I bought the policy! (Just doublechecked their FAQ; still can't find it.) In any case, seems to be kind of a ridiculous invasion of privacy.
Submitted the claim anyway, with a letter explaining my refusal to provide that authorization - and cc'ed Priceline customer service. So far I've gotten nothing but the runaround from both Priceline and Mercury.
Since my medical history (past, present, and future) is worth more than $80 to me, I guess I'll have to eat the money. I have a feeling AIG / Mercury planned it that way.
Though they're the real ripoff artists here, Priceline is the one selling the ripoff policies, so they're equally responsible.
This report was posted on Ripoff Report on 09/24/2009 11:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline-Pricelinecom/internet/Priceline-Pricelinecom-Priceline-travel-insurance-AIG-Mercury-USA-worthless-they-500199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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