- Report: #1058429
Report - Rebuttal - Arbitrate
Complaint Review: Priceline
Priceline800 connecticut ave norwalk, ct 06854 Norwalk, Connecticut USA
Priceline Name Your Own Price, Car Rental Norwalk Connecticut
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I reserved a flight, hotel, and car via Priceline, then needed to change the date. The hotel was no problem,I had to pay a change fee with the airline (which I would have had to anyway), but both Hertz and Priceline told the car rental was non-changeable, due to 'Name Your Own Price'. I did not use the Name Your Own Price option, but selected from a list of prices shown me. There was no indication of non-cancellable status ountil after I confirmed. I consider this practice deceptive. - I don;t see how I could have been considered as using a bid system when I made no bid, but only selected from offered prices. I called customer service, but they were no help, and only gave me a snail mail address for further escalation, so it looks like they're stonewalling.
This report was posted on Ripoff Report on 06/11/2013 08:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline/Norwalk-Connecticut-06854/Priceline-Name-Your-Own-Price-Car-Rental-Norwalk-Connecticut-1058429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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