- Report: #829526
Complaint Review: Priceline
| Priceline 800 Connecticut Aveenue
Norwalk, Connecticut United States of America |
|
Priceline Priceline has commited FRAUD. THIS IS A MUST READ FOR ALL ATTORNEYS Norwalk , Connecticut
*Consumer Comment: Priceline IS a rippoff
*Consumer Comment: Of Course
*Author of original report: Yes this is fraud
*Consumer Comment: No fraud
*Consumer Comment: Someone is not telling the truth
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So getting very upset I decided to email Priceline and ask them about this again. Once again they told me it was Delta's fee and that the money goes directly to them. So I decided to call Delta. I told the lady my story and she said it was totally false. She told me since I used a travel agent , that they buy up blocks of seats from them and what they charge after that is totally up to priceline and that they would have never charged me a fee to change my flight. I said so the extra $300.00 dollars I got charged is not going to you? she said "no". We will not get any of that fee charged to you. If Priceline told you we are charging you this they are lying to you. So I called Priceline once again, and there again I get the same story. I then ask to speak to the manager. After going round and round for hours, and talking to 5 to 6 different people on several different phone calls, I said to the lady" who is getting the 300.00 dollars that you are charging me. she then said "go look on your credit card bill and you will see that Delta is charging you this. So I got my charge card bill and guess what it is from PRICELINE. They are the ones charging me the $300.00 dollars no Delta and how many other people have they SCAMED out of this kind of money. They can't charge you that and then blame it on the airlines that is FRAUD. After telling the lady they charged it to me she did not want to talk to me anymore. I have two different emails from prieline that states the charges are being charged from Delta and not them. When it is clearly from Priceline. Somebody please stop them from doing this to us. Expedia had the same fee thing happen and they were sued for millions and lost there battle. Please make Priceline be accountable for there actions. I am going to try to contact Lisa Gillingham form Priceline to see what she has to say. More run around I am sure.
This report was posted on Ripoff Report on 01/27/2012 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline/Norwalk-Connecticut-06854/Priceline-Priceline-has-commited-FRAUD-THIS-IS-A-MUST-READ-FOR-ALL-ATTORNEYS-Norwalk--829526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Priceline IS a rippoff
AUTHOR: Bella - (United States of America)
SUBMITTED: Thursday, June 21, 2012
- You have proof that they are keeping this money don't you.? Oh and it better be more that your statement that says Priceline, and some employee who told you they would NEVER charge this fee.
I also wonder how you explain how you believe that the employee who "told" you they don't charges a fee overrides what is in writing as posted from Delta's own web site.
Priceline has thousands of compliants on the BBB. Whats that tell you.
- Absolutely NOTHING in regards to your situation.
#3 Author of original report
Yes this is fraud
AUTHOR: bugado24 - (United States of America)
SUBMITTED: Friday, January 27, 2012
" Change Fees
Based on the fare rules, you may have to pay a service fee and/or a difference in fare. For travel within the 50 United States, the fee is $150 for Delta flights.
For travel outside the United States, the change fee is typically $250, but can vary based on location and type of fare. Changes are usually permitted only to the return portion of an international itinerary.
External Tickets
An additional charge applies if you would like us to change a ticket that we didn't issue. This charge applies to any ticket issued in the United States or Canada by anyone other than us, such as:
A traditional travel agency.
An online travel agency.
Another airline, including SkyTeam and codeshare partners.
The external ticket handling charge does not apply to:
Tickets originally issued by usReservation Sales, ticket office, or delta.com.
Involuntary changes like cancellations, delays, or schedule changes.
Tickets issued with military or government fares.
Customers completing a SkyMiles upgrade.
Same-day Confirmed Travel. "
So delta does charge $150 for a flight change and they do tell you that there will be an additional fee if the ticket was not bought directly from them. of course your credit card would reflect the charge being to priceline, that's who charged you the money. They then pay delta, delta never had your credit card information and I"m sure you would have been pissed if priceline gave them your credit card information. You can read delta's ticket regulations here:
http://www.delta.com/traveling_checkin/ticket_changes_refunds/ticket_changes/index.jsp#change
Also when you purchased your tickets from priceline you agreed to their terms and condition which state:
" Itinerary Changes/Cancellations/Refunds: Air travel itinerary changes, if permitted by the fare, may have a change fee charged by the airline typically ranging between $100 and $250 USD per ticket that will vary by market, carrier and specific fare rule. In addition, any changes to your itinerary will incur a $30 USD per ticket Priceline change or cancellation fee. "
So you also agreed to pay for this when you purchased the ticket. No ripoff here, you agreed to the terms when you purchased the ticket and the fees are easily found on both companies websites.
#5 Consumer Comment
Someone is not telling the truth
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, January 27, 2012
So I decided to call Delta. I told the lady my story and she said it was totally false. She told me since I used a travel agent , that they buy up blocks of seats from them and what they charge after that is totally up to priceline and that they would have never charged me a fee to change my flight.
- Either you are not telling the entire story or the Delta Representative is lying to you. It doesn't matter where you buy your tickets from, but if they are a "discounted fare" and not "full fare" most airlines are going to charge a "change fee" and that fee can be anywhere from $50-$200+ dollars. I think there are still one or two that don't and I do not believe that Delta is one of them.
If you could get around the "change fees" by just booking through Priceline or any other travel agency no one would ever buy a full fare ticket again.
Now I will say that because you went through Priceline they did what is standard with the fees. Where if you had contacted Delta directly perhaps the statement the Delta person made was correct because of the 2 hour difference and they would have waived the fee in that case, but had you tried to change it to a different day the response from Delta would have been different.

