• Report: #1117865

Complaint Review: Priceline

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, January 23, 2014
  • Updated: Thu, January 23, 2014

  • Reported By: Vashanka — Canandaigua New York
Priceline
, Select State/Province USA

Priceline Bait and Switch/Fraud Norwalk CT

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I booked a reservation through the Priceline.com website for a 2-night stay (Jan. 24 and 25, 2014) at the Travelodge Hotel in Great Barrington, MA early this week.  At the time I made the reservation, the website clearly stated that I could cancel at no charge through 5 p.m. today - January 23, 2014.  I had considerable difficulty getting Priceline customer service on the phone today to cancel the reservation.  When I finaly reached a Priceline representative, he told me that the deadline for no fee cancellation was Tuesday, January 23.  I pointed out that today is Thursday January 23rd.

He switched his story at that point and starting insisting that the deadline was noon today and that I had missed the cutoff (which he claimed was noon today) by a few minutes.  I told him that the Priceline website clearly stated at the time I made the reservation that 5 p.m. was the cutoff.  He would not budge and told me my only options were to pay for both nights or pay a one-night penalty and not stay at the hotel at all.

I called the hotel directly.  They informed me that Priceline had put through the cancellation but the hotel will not receive one penny of the "cancellation fee."

I will not be giving Priceline any business in the future.


This report was posted on Ripoff Report on 01/23/2014 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline/Select-StateProvince/Priceline-Bait-and-SwitchFraud-Norwalk-CT-1117865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Priceline

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.