I saw a deal to fly using US Airways through Priceline. I didn't make my own price. I just bought the tickets based on whatever the deal was for my departing on the day I chose. Unfortunately, I was due to travel with two little ones and they both had ear infections, their doctor warned that flying would not be good for either one of them. He gave me a notice to give to the airline stating that the children would not be able to fly. I contacted Priceline via telephone and US Airways, in person, to notify them.
This is where things get interesting. Us Airways says they can't do anything about it. I said but you took the money out of my account, they tell me to contact Priceline. I speak with a Priceline representative who tells me that they could give me a credit to fly at a later time. They tell me how much they could credit my account after penalties (a $100 per change). The sad part is that the penalities are so high that it is shameful! I am penalized because I can't fly - but I understand these companies make these rules so that people don't take advantage, but with doctor's excuses and all -- there is no reasoning. Anyway, the representative states I would receive an email with my reference number and my credit would be issued in my account. When I go to my account, there is no record of my transaction, no reference to the account and no credit!
The whole transaction, wiped from the record books! So I check my bank account to look for a credit, nothing. Why would the representative promise a credit? So I file a claim with my bank for them to investigate the matter. It's unfortunate, but with no record of the transaction, what do you think will end up happening? You guessed it, corporate wins, consumer loses! Priceline come up with a better way to help your consumers when they can't fly rather than penalize them!
Los Angles, California