- Report: #346844
Report - Rebuttal - Arbitrate
Complaint Review: Priceline
Pricelinewww.priceline.com Internet U.S.A.
Priceline - Us Airways e Rips Consumers Off When You Can't Fly or Need to Make A Change Internet
*Consumer Comment: not a ripoff
This is where things get interesting. Us Airways says they can't do anything about it. I said but you took the money out of my account, they tell me to contact Priceline. I speak with a Priceline representative who tells me that they could give me a credit to fly at a later time. They tell me how much they could credit my account after penalties (a $100 per change). The sad part is that the penalities are so high that it is shameful! I am penalized because I can't fly - but I understand these companies make these rules so that people don't take advantage, but with doctor's excuses and all -- there is no reasoning. Anyway, the representative states I would receive an email with my reference number and my credit would be issued in my account. When I go to my account, there is no record of my transaction, no reference to the account and no credit!
The whole transaction, wiped from the record books! So I check my bank account to look for a credit, nothing. Why would the representative promise a credit? So I file a claim with my bank for them to investigate the matter. It's unfortunate, but with no record of the transaction, what do you think will end up happening? You guessed it, corporate wins, consumer loses! Priceline come up with a better way to help your consumers when they can't fly rather than penalize them!
Los Angles, California
This report was posted on Ripoff Report on 07/02/2008 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Priceline/internet/Priceline-Us-Airways-e-Rips-Consumers-Off-When-You-Cant-Fly-or-Need-to-Make-A-Change-In-346844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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