• Report: #759355

Complaint Review: Priceline.com

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  • Submitted: Mon, August 01, 2011
  • Updated: Mon, August 01, 2011

  • Reported By: Crystal m. — San Antonio Texas U.S.A.
800 Connecticut Ave Norrwalk, Connecticut United States of America

Priceline.com Adopted Child - We found her. Booked a/l ticket under wrong name will not change name, but will cancel for $150.00 and rebook. Norrwalk, Connecticut

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Our niece who we would be meeting for the first time in 42 years, at Columbus Airport, in Cambridge, OH.. She was adopted out of our family at two years old and we found her on Facebook.  After talking for several months, we invited her to OH, for our family reunion.  She agreed, we purchased her ticket on priceline.com on a delta flight.  We found her under her (married name) Williams and booked the flight under that name, but she has identification with her maiden name which is Glenn.  I called Delta, the airports, priceline.com and they will not change any information on the ticket without charging $150.00.

Anyone know how I can get media attention on  this?

This is sad, but this is America. And America will continue to be in trouble as long as we continue to take.  A great place to be and I am an american (in real small letters)  This is why our country has become bankrupt......all because of greed, we take take take take from people at the expense of greed.  We were not asking for a time, date change, just her last name.  She will not be able to board the plane, I am sure with her ID of a different last name.

Crystal M. Barkley

This report was posted on Ripoff Report on 08/01/2011 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/Norrwalk-Connecticut-/Pricelinecom-Adopted-Child-We-found-her-Booked-al-ticket-under-wrong-name-will-not-c-759355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Robert - (U.S.A.)

I find it very hard that in talking to someone for the first time in 42 years that in the several months you were talking to her you never "caught up" and asked if that was her current legal name. 

She may very well be divorced, newly married, separated or for all you know her name was a nick-name where her ID had her legal name.  I know several people who do not use their full legal name on any Social Networking site because they are fearful of Identity Theft.

The tickets you got were discounted tickets.  Unfortunately when you buy them they are NON-REFUNDABLE and NON-CHANGEABLE, and these are terms you agree with when you bought the tickets.  And yes you did agree to them by most likely putting your initials in a box on the website that said you READ and AGREE to the terms.  It really won't matter who you got the tickets through as most have this same restriction on discounted fares. 

Anyways with all of that said.  If she is recently married she can get an OFFICIAL copy(from the county where the marriage was performed) of her marriage certificate and along with her current ID showing her maiden name TSA and the airline SHOULD allow her to fly.  If this is a case where she is going the other way(Married now divorced).  She may be able to reverse this process and show a certified copy of her divorce decree(as those generally include name change orders) along with her current ID.  Although you may still want to confirm these cases.
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