- Report: #759130
Report - Rebuttal - Arbitrate
Complaint Review: Priceline.com
Priceline.com800 Connecticut Ave Norwalk, Connecticut United States of America
Priceline.com Doubled the change fees! Norwalk, Connecticut
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I purchased a flight on Jet Blue through Priceline.com for $446.40 that I
had to cancel. I was told I would have the flight credit minus a $100
change fee and a $30 service fee leaving me $316.40 in credit.
I went to book a flight today and before doing so I confirmed that I
could use the credit, minus the fees and not have to actually pay
anything else today. I was then informed that Priceline would deduct
the fees and also charge me on my credit card today for the same fees,
essentially taking $260 from me reducing the amount of credit to only
Before calling priceline I tried to book directly with Jet Blue (which
an email from Priceline said I could) but Priceline still has it as an
open ticket so Jet Blue can't access the credit to book the flight for
This is unfair and when I asked for a supervisor I was told they could
not find one available?!?!
Money is tight these days and customer service is everything, why would I
ever use Priceline again or recommend them? Buyers beware!!!
And there customer service is atrocious!!!
This report was posted on Ripoff Report on 08/01/2011 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/Norwalk-Connecticut-06854/Pricelinecom-Doubled-the-change-fees-Norwalk-Connecticut-759130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.