mystery
  • Report: #759130

Complaint Review: Priceline.com

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  • Submitted: Mon, August 01, 2011
  • Updated: Mon, August 01, 2011

  • Reported By: Anonymous — valley stream New York U.S.A.
Priceline.com
800 Connecticut Ave Norwalk, Connecticut United States of America

Priceline.com Doubled the change fees! Norwalk, Connecticut

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Some negotiating!

I purchased a flight on Jet Blue through Priceline.com for $446.40 that I
had to cancel. I was told I would have the flight credit minus a $100
change fee and a $30 service fee leaving me $316.40 in credit.

I went to book a flight today and before doing so I confirmed that I
could use the credit, minus the fees and not have to actually pay
anything else today. I was then informed that Priceline would deduct
the fees and also charge me on my credit card today for the same fees,
essentially taking $260 from me reducing the amount of credit to only
$204.

Before calling priceline I tried to book directly with Jet Blue (which
an email from Priceline said I could) but Priceline still has it as an
open ticket so Jet Blue can't access the credit to book the flight for
me.

This is unfair and when I asked for a supervisor I was told they could
not find one available?!?!

Money is tight these days and customer service is everything, why would I
ever use Priceline again or recommend them? Buyers beware!!!

And there customer service is atrocious!!!

This report was posted on Ripoff Report on 08/01/2011 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/Norwalk-Connecticut-06854/Pricelinecom-Doubled-the-change-fees-Norwalk-Connecticut-759130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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