• Report: #1042916

Complaint Review: Priceline.com

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  • Submitted: Fri, April 12, 2013
  • Updated: Tue, April 16, 2013

  • Reported By: Anonymous — Omaha Nebraska
Priceline.com
Internet United States of America

Priceline.com Charged $3,000 to our credit card without our consent! Internet

*Consumer Suggestion: Priceline.com Rip Off Suggestion

*Consumer Suggestion: Untruthful...

*Consumer Comment: question

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Do not buy, or even browse, on Priceline.com! While trying to plan our honeymoon, my husband and I were simply comparing prices on the Priceline.com website and they ended up charging us $3,000 for plane tickets without our consent.

We immediately called Priceline and asked them to cancel the plane tickets but they refused to and would not give us a refund! Further more, our credit card company was unable to give us a refund as well due to Priceline's "fine print."

Needless to say, we will never be using Priceline again and will do all we can to spread the word. Browse at your own risk! Priceline.com is an unfair business with shady, unethical business practices. Avoid at all cost or you'll pay the price!

This report was posted on Ripoff Report on 04/12/2013 11:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/internet/Pricelinecom-Charged-3000-to-our-credit-card-without-our-consent-Internet-1042916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Priceline.com Rip Off Suggestion

AUTHOR: Accountnowsucks - ()

I would suggest you dispute the charges with your credit card company.

Next, look for an "arbitration clause" in your credit card contract.  File a demand for arbitration with the companies offered (JAMS is the best), which will cost you very little or nothing.

Ensure that Priceline.com is listed as co-respondent in your arbitration claim.  Arbitration could cost them thousands, while it is free or cheap for you.

Anyone with a Priceline.com problem should do the same, or since Priceline.com offers no arbitration in its contract, we are free to file a class action lawsuit.
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#2 Consumer Suggestion

Untruthful...

AUTHOR: Batman - ()

What happened, did you trip and accidentally enter your credit card information into their site, select the package you wanted, click through all the disclaimers and various payment authorization screens, and then finalize the purchase?

Man, I hate it when that happens. LOL

To be frank, this is either a case stupidity and you have no business shopping online, or it's simply buyer's remorse and you found a cheaper flight after you booked with priceline... sounds like it's probably a combination of the two.

Whatever happened, you booked a non-refundable trip. Since you've paid for the tickets, you can either use them and enjoy or don't go and pout about it... either way though, you owe for the tickets.
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#3 Consumer Comment

question

AUTHOR: Jeanski - ()

If you were just comparing prices, why did you give them your credit card info? I'm just curious because I checked the site after seeing this complaint, and all the prices were displayed before it ever asked me to confirm a purchase.
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